topic Decipher status stuck at - Input performed ready for OCR in Product Forum

Decipher status stuck at - Input performed ready for OCR

komkamal — Tue, 07 Mar 2023 13:03:00 GMT

We have created the DFD and Batch type, We pushed the sample docs to Decipher. we pushed the docs and the process straight away is stuck and does not move forward from the current status as mentioned over the screenshot.

Please find the below attached Screenshot and status says: Input performed ready for OCR.

Note: Hopefully the Decipher is installed and setup as expected.

Also tried to re run the Decipher .exe services, but no luck.

Could you please let us know if any on you have faced similar issue and may I know what is the work around to make this work and is there specific settings to be verified to avoid this error.

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Tej kamal Komaraneni
Lead software engineer
SS&C
Asia/Kolkata
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RE: Decipher status stuck at - Input performed ready for OCR

lookman — Wed, 08 Mar 2023 14:28:00 GMT

Hi Tej.

Take a look at the troubleshooting guide, there is a specific response to your issue: Troubleshooting (blueprism.com)

If this does not work, and you are certain you've followed all of the post installation instructions, you should open a ticket with support.

For future Decipher questions, be sure to use the Decipher community instead of the product community.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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RE: Decipher status stuck at - Input performed ready for OCR

Tejaskumar_Darji — Thu, 09 Mar 2023 11:28:00 GMT

Check under System > Configuration that you have the next stages enabled after OCR. Perhaps that might be preventing it to move ahead.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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