https://community.blueprism.com/t5/Product-Forum/License-Error/m-p/79176#M31117 Hi Mynia,<BR /><BR />If you haven't previously activated the license, then I suggest you forward the license email you received from one of our Digital Workers to our support team via <STRONG><A href="mailto:support@blueprism.com" target="_blank" rel="noopener">support@blueprism.com</A></STRONG> and they can confirm and advise further. To speed things up, please let them know the issue you are experiencing (as per your post).<BR /><BR />Or if you can access to the Blue Prism knowledge base link ,serach for "<STRONG>trail license</STRONG>" you will find some infmation how to troubleshoot this issue.<BR /><BR /><A href="https://portal.blueprism.com/customer-support/support-center" target="_blank" rel="noopener">https://portal.blueprism.com/customer-support/support-center</A><BR /><BR />------------------------------<BR />Hossein Azimi<BR />Customer Support Engineer, APAC<BR />Blue Prism<BR />Australia/Sydney<BR />------------------------------<BR /> Mon, 16 Mar 2020 22:35:00 GMT hossein.azimi 2020-03-16T22:35:00Z https://community.blueprism.com/t5/Product-Forum/License-Error/m-p/79175#M31116 Hi, <BR />Anyone can help me?<BR /><BR />I got license error when importing the key to application. <BR />As you see, I activated license successfully from portal link, but when i'm back to paste the key on app, it still appear this error. <BR />I don't know why, so you can help me?<BR /> <DIV class="media" style="overflow: hidden; zoom: 1;"><span class="lia-inline-image-display-wrapper" image-alt="11056.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/11226i2BF392A6E395D19F/image-size/large?v=v2&amp;px=999" role="button" title="11056.png" alt="11056.png" /></span> <DIV class="media" style="overflow: hidden; zoom: 1;"><span class="lia-inline-image-display-wrapper" image-alt="11057.png"><img src="https://community.blueprism.com/t5/image/serverpage/image-id/11228i9E8286F1F758E131/image-size/large?v=v2&amp;px=999" role="button" title="11057.png" alt="11057.png" /></span></DIV> </DIV><BR /><BR />------------------------------<BR />Mynia Nguyen<BR />------------------------------<BR /> Mon, 16 Mar 2020 15:16:00 GMT https://community.blueprism.com/t5/Product-Forum/License-Error/m-p/79175#M31116 MyniaNguyen 2020-03-16T15:16:00Z https://community.blueprism.com/t5/Product-Forum/License-Error/m-p/79176#M31117 Hi Mynia,<BR /><BR />If you haven't previously activated the license, then I suggest you forward the license email you received from one of our Digital Workers to our support team via <STRONG><A href="mailto:support@blueprism.com" target="_blank" rel="noopener">support@blueprism.com</A></STRONG> and they can confirm and advise further. To speed things up, please let them know the issue you are experiencing (as per your post).<BR /><BR />Or if you can access to the Blue Prism knowledge base link ,serach for "<STRONG>trail license</STRONG>" you will find some infmation how to troubleshoot this issue.<BR /><BR /><A href="https://portal.blueprism.com/customer-support/support-center" target="_blank" rel="noopener">https://portal.blueprism.com/customer-support/support-center</A><BR /><BR />------------------------------<BR />Hossein Azimi<BR />Customer Support Engineer, APAC<BR />Blue Prism<BR />Australia/Sydney<BR />------------------------------<BR /> Mon, 16 Mar 2020 22:35:00 GMT https://community.blueprism.com/t5/Product-Forum/License-Error/m-p/79176#M31117 hossein.azimi 2020-03-16T22:35:00Z