topic Installation Problem - HUB in Product Forum

Installation Problem - HUB

AmbrogioCrivell — Fri, 30 Apr 2021 14:01:00 GMT

Hi,
i have a problem about Inteact's installation, specifically during the HUB's installation.
After the login into the address ims.local, the browser show me this:

Clicking on the icon "Hub" , the browser return this generic error:

Anyone did u have this problem? U have a suggest to resolve them?
Thanks u!

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Ambrogio Crivelli
RPA Developer
Accenture
Europe/Rome
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RE: Installation Problem - HUB

joefarr — Fri, 30 Apr 2021 15:05:00 GMT

Hey Ambrogio,

This could be caused by a number of issues so you may need to contact support@blueprism.com to get this resolved.

However, you can check the logs to see the error, and our Customer Support team will likely need more information anyway. The default location for the logs is: C:\Program Files (x86)\Blue Prism\Hub\Logs_Hub.

Hope this helps!

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Joe Farr
Product Consultant
Blue Prism Limited
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RE: Installation Problem - HUB

AmbrogioCrivell — Fri, 30 Apr 2021 16:02:00 GMT

Thanks a lot Joe,
look into the log file i could solve the problem: the certificates created were rest into the Personal Folder!
Move them into the Trusted root Certification i have resolve the problem.

thank u for the suggestion!

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Ambrogio Crivelli
RPA Developer
Accenture
Europe/Rome
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