topic RE: Can't follow link in Product Forum

Can't follow link

KristianHolm1 — Thu, 24 Sep 2020 11:21:00 GMT

Hi blueprism team I am not allowed to follow the link and i have an account.?

https://portal.blueprism.com/customer-support/support-center#/path/Operational-Support/Performance/Database-Management/1360595772/Why-do-I-get-Execution-Timeout-Expired-The-timeout-period-elapsed-prior-to-completion-of-the-operation-or-the-server-is-not-responding-when-connecting-with-OLEDB.htm

greetings kristian

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Kristian Holm
RPA programmer
PenSam (Pension Company)
Copenhagen Denmark
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RE: Can't follow link

MadhurChopra — Fri, 25 Sep 2020 00:36:00 GMT

Hey Kristian,

The message seems to suggest, the portal does not recognize that you are logged in. I would suggest logging out, closing the browser and starting a fresh instance and logging in just to be sure your account is recognized. Also, strangely enough, when I tried tagging you on this message, I saw three name options and couldn't figure out which one to pick. I'm assuming that you have just one account and the others belong to other users. It does help to add a picture so we can recognize the correct account.

I hope this helps.

Regards.

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Madhur Chopra
Sr. Product Consultant
Blue Prism - Professional Services
America/Los_Angeles
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RE: Can't follow link

KristianHolm1 — Fri, 25 Sep 2020 05:41:00 GMT

Hi Blueprism i have a picture on my profile now. Hope you could help me fix the issue.

greetings kristian

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Kristian Holm
RPA programmer
PenSam (Pension Company)
Copenhagen Denmark
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RE: Can't follow link

KariannSchmitz — Fri, 25 Sep 2020 14:41:00 GMT

Hello Kristian,

I did take a quick look and it seems that you only have basic access to our Portal site as you just created this profile. I would recommend emailing support@blueprism.com to open up a ticket with our Administrative team to have them take a look into this. When you open up this ticket, please do include the email address that you are using to log into the Portal with.

I apologize for any delay this has caused you in getting to this document.

Thank you,

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Kariann Schmitz
Incident Manager, Americas
Blue Prism
America/Chicago
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RE: Can't follow link

NorahAlsudani — Tue, 29 Sep 2020 09:15:00 GMT

Hi Kristian,

Support looked into your profile and updated your access - does the link work for you now?

Best regards,

Norah

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Norah Alsudani
Communities Strategy Director
Blue Prism
Europe/London

*Search for the #quick_tip hashtag to get up to speed with everything you need to know about the Community*
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RE: Can't follow link

KristianHolm1 — Tue, 29 Sep 2020 09:21:00 GMT

Hi Norah the link is working now

Thanks

Med venlig hilsen

Kristian Holm

RPA-Udvikler

Telefon +45 28 45 96 42 | E-mail krho@pensam.dk

Fra: Norah Alsudani via Blue Prism Community <Mail@blueprism.email>
Sendt: 29. september 2020 11:17
Til: Kristian Holm <krho@pensam.dk>
Emne: RE: Blue Prism Product : Can't follow link

Hi Kristian, Support looked into your profile and updated your access - does the link work for you now? Best regards, Norah ------------------... -posted to the "Blue Prism Product" community

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