topic RE: BPServer.ServerService logs missing from Windows event log in Product Forum

BPServer.ServerService logs missing from Windows event log

mikkorah — Thu, 23 Sep 2021 08:16:00 GMT

I have an interesting issue with BP 7.0. We have two environments DEV & PROD and both are configured exactly the same. However, in our DEV-environment I am able to see all BPServer.ServerService status messages, ie. see the attached screenshot.

However, In our production environment, these BPServer.ServerService events are not recorded.

When starting BPserver.exe and so that server.exe is running, I am able to see the recorded events:

Things that are double checked already:

BPServer.exe configs are exactly the same
Scheduler works as expected in both environments
Blue Prism settings are exactly the same
SeverService has been restarted and server rebooted multiple times

Only BluePrism.AutomateAppCore.clsDBConnection & BluePrism.AutomateAppCore.MachineConfig-events are recorded. Nothing about BPServer.ServerService.

If there is still some settings to double check that I have not done already, please inform!

Best Regards,
-Mikko

------------------------------
Mikko Rahikainen
RPA Manager
S-Group
Europe/Helsinki
------------------------------

RE: BPServer.ServerService logs missing from Windows event log

EVIPUTI — Sun, 26 Sep 2021 10:37:00 GMT

Can you once check and confirm from server event logs. If its throwing an error ? Most probably :Service cannot be started. BluePrism.BPCoreLib.InvalidStateException: Connection not valid: Server is unavailable ?

------------------------------
------------------------------
Vipul Tiwari
Senior Process Simplification Developer
Amazon
------------------------------
------------------------------

RE: BPServer.ServerService logs missing from Windows event log

mikkorah — Mon, 27 Sep 2021 05:17:00 GMT

And this is now resolved.

Our service account didn't have permission to create event log source. I started the server service once with admin privileges -> source "Blue Prism - Server Service" was created and now the session logs works as expected.

------------------------------
Mikko Rahikainen
RPA Manager
S-Group
Europe/Helsinki
------------------------------