topic RE: Browser Mode Not Working - Chrome & Edge in Product Forum

Browser Mode Not Working - Chrome & Edge

GabrielaFutemm1 — Wed, 08 Feb 2023 22:12:00 GMT

Hi, i have an issue, the robots in my client stopped working since last saturday.
I already upgrade the BP version to 6.10.5 and the browser mode still not working in both of browsers Chrome and Edge.
No web element is recognized, and when I try to remapping the element, the browser mode dissapeared!
I already try to reboot the machine before use BP, and still no success =(
The system of the VM is Windows 10.

Please, I need help =(

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Gabriela Futemma
Analista de Automação Junior
DiRWA Automation
America/Sao_Paulo
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RE: Browser Mode Not Working - Chrome & Edge

GuilhermeMorandini — Thu, 09 Feb 2023 01:02:00 GMT

Hello Gabriela ! How are you ?

Have you checked if the Blue Prism extensions are installed within the browsers ?

Any questions please contact me.

Regards.

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Guilherme Morandini
Consultant RPA
Avanade Brazil
São José dos Campos
+5512981637307
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RE: Browser Mode Not Working - Chrome & Edge

GabrielaFutemm1 — Thu, 09 Feb 2023 01:04:00 GMT

Yes, the extension are installed =/
I already try to re-install the extension

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Gabriela Futemma
Analista de Automação Junior
DiRWA Automation
America/Sao_Paulo
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RE: Browser Mode Not Working - Chrome & Edge

PvD_SE — Thu, 09 Feb 2023 07:07:00 GMT

Hi Gabriela,

With the new BP version ans PlugIn, no more JavaScript insertion is allowed. Your objects accessing the Browser UI should have been modified to use CSS or Xpath prior to be run in BP 6.10. Can you see if your objects still use JavaScript insertion?

Can you share the call and execution properties of an action that no longer works in 6.10?

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Happy coding!
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Paul
Sweden
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RE: Browser Mode Not Working - Chrome & Edge

Mukeshh_k — Thu, 09 Feb 2023 09:13:00 GMT

Hi Gabriela,

You can still use HTML Mode by enabling the modeller to use as Internet Explorer - it will be able to spy and locate things, Have you tried spying on any of the updated Web URL for ex Linked in as these are supported well over chrome and Edge both(Chromium) - Similar situation happened to us in JLR and we could find out that the Web URL we were accessing was a legacy web app and was not supported well over Edge/Chrome - in these cases just use the modeller config as Internet explorer and try spying using HTML mode until your Web URL gets fully secured and advanced over Edge.

Let me know if you are able to spy any other modern web app over edge for ex linkedin or any other URL and then try for HTML Mode.

Regards

Mukesh

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Mukesh Kumar
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RE: Browser Mode Not Working - Chrome & Edge

PvD_SE — Thu, 09 Feb 2023 09:59:00 GMT

Hi Mukesh,

Good point. You can indeed continue to use your IE webapp in Edge using IE mode without changing the process. Or so you might think...

From our own experience, the external supplier of one of our IE webapps decided to abandon anything IE related and only provide Chromium compatible code. This immediately, and without warning, killed our process using that webapp in Edge IE mode. Given this experience, we decided to get rid of anything running Edge IE mode as soon as possible. Of course, if you run your own webapps that you fully control, then you could decide to continue running them in Edge IE mode.

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Happy coding!
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Paul
Sweden
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RE: Browser Mode Not Working - Chrome & Edge

GabrielaFutemm1 — Thu, 09 Feb 2023 12:09:00 GMT

Hi, the objects dont use the JS function =(, i just tried to mapping an input field and not work anymore.

The IE compatibility mode is not an option, because this feature will be disable soon.

Even Linkedin didnt work with BP, after toggling through all other mapping modes, browser mode disappears

after toggling through all other mapping modes, browser mode disappears

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Gabriela Futemma
Analista de Automação Junior
DiRWA Automation
America/Sao_Paulo
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RE: Browser Mode Not Working - Chrome & Edge

PvD_SE — Thu, 09 Feb 2023 12:31:00 GMT

Hi again,

A similar problem as yours reported here a few weeks ago, turned out to have two instances of the same browser installed on the computer, one in Program Files, the other in Program Files (x86). I recall the browser used in the process did not have the PlugIn, while the other browser that was not used did have the PlugIn. Perhaps worth checking...

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Happy coding!
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Paul
Sweden
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RE: Browser Mode Not Working - Chrome & Edge

Mukeshh_k — Thu, 09 Feb 2023 12:50:00 GMT

Hi Gabriela,

For Linked in full use testing - Try creating a new object and do it from scratch and config separate modeller - I am sure if UIA Mode is working you can use that as well as I can see in the snippets but it should also show the Browser mode anyway - if its disappearing please try a new object for Linkedin just to test and See if browser mode works with that. If it does work properly that itself means that the Web URL you are trying to spy with Browser mode is not yet fully functional or supported over Edge/Chrome.

In these situations you would have to either use the IE Compatibility mode over Edge for HTML use or Else you would have to write an email to your Web App Owner Team asking about if their's web app will be upgraded to fully functional and supported over Edge/Chrome. If not then you can still use IE Compatibility Mode Via Edge and continue using HTML Mode. or Just go with UIA and you would be fine.

If in case this doesn't work - have you tried doing the Application Navigator for Web Page?

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Mukesh Kumar
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RE: Browser Mode Not Working - Chrome & Edge

GabrielaFutemm1 — Thu, 09 Feb 2023 13:29:00 GMT

The object for teste in LinkedIn is new, and browser mode dont work.

I already checked the browsers, there is only one installation in the vms, and when BP launchs, the extension os there. BP dont report no message errors, just only dont recognize the browser elements

The problem is, all robots are using browser mode, and now its not working anymore, remapping all the systems will take a lot of work =\

I needed a solution to makes browser mode work again *cry* =(

and sorry for my bad english for all trying to help 😃

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Gabriela Futemma
Analista de Automação Junior
DiRWA Automation
America/Sao_Paulo
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RE: Browser Mode Not Working - Chrome & Edge

PvD_SE — Thu, 09 Feb 2023 13:55:00 GMT

Hi Gabriela,

With none of your automations in working order under BP 6.10, and no real solution in sight, I'd strongly suggest to try and get your production back to the previous version.

Meanwhile, I'd contact BP support to see if they have any tips that might move your situation forward.

Keep us posted.

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Happy coding!
---------------
Paul
Sweden
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RE: Browser Mode Not Working - Chrome & Edge

GabrielaFutemm1 — Thu, 09 Feb 2023 16:38:00 GMT

We tried to upgrade version because de previously version (6.10.1) has the same problem

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Gabriela Futemma
RPA Consultant
DGT Consultoria
America/Sao_Paulo
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RE: Browser Mode Not Working - Chrome & Edge

Babjee24 — Fri, 10 Feb 2023 05:52:00 GMT

Hi Gabriela,

I've been through the similar issue. There are couple of checks to be done from my experience, first is the browser should be launched via Blueprism if not you'll not be able to spy the elements because of the port issues. BP has some set of ports predefined where in which it looks out for a web browser window.

If the application is launched via Blue prism itself then try unchecking the fixed port check box in System Tab --> System -- > Settings as shown in below screenshot and try attaching to the window before you start spying

Hope this helps

Thanks,

Babjee Vangipurapu

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Babjee Vangipurapu
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RE: Browser Mode Not Working - Chrome & Edge

IsabellaViggian — Thu, 21 Sep 2023 13:55:00 GMT

Hi Gabriela,

Did you find a solution for this issue? The same thing happened to me recently...

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Isabella Viggiano
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RE: Browser Mode Not Working - Chrome & Edge

LeonardoSQueiroz — Fri, 22 Sep 2023 02:29:00 GMT

Hello Isabella,

Have you tried Babjee's solution? When I had this problem, this resolved it.

Regards,

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Leonardo Soares
RPA Developer
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RE: Browser Mode Not Working - Chrome & Edge

IsabellaViggian — Fri, 22 Sep 2023 07:33:00 GMT

Hi Leonardo,

Unfortunately yes. I've been launching it from BP and that box is unchecked.

Any other suggestions?

Thanks,

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Isabella Viggiano
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RE: Browser Mode Not Working - Chrome & Edge

Mukeshh_k — Fri, 22 Sep 2023 09:17:00 GMT

Hi @Isabella Viggiano - Would you be able to share the exact error you are facing while working with it ?

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Regards,

Mukesh Kumar - Senior Automation Developer

NHS, England, United Kingdom, GB
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RE: Browser Mode Not Working - Chrome & Edge

IsabellaViggian — Fri, 22 Sep 2023 09:41:00 GMT

Hi Mukesh,

I was using browser mode with this process, it runs every month. Last month no problems, this month none of the elements spied with browser mode work anymore. When I try and respy the elements with browser mode, nothing gets recognized. I tried testing another process on this machine and I have no problems with browser mode. Its just this specific process. For now I'm using UI mode but I would like to understand why the sudden change.

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Isabella Viggiano
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RE: Browser Mode Not Working - Chrome & Edge

Mukeshh_k — Fri, 22 Sep 2023 11:24:00 GMT

Hi @Isabella Viggiano - Just for test purpose - would you be able to change the application manager mode in application modeller for this specific object and retry spying?

https://bpdocs.blueprism.com/bp-6-8/en-us/helpApplicationParameters.htm

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Regards,

Mukesh Kumar - Senior Automation Developer

NHS, England, United Kingdom, GB
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RE: Browser Mode Not Working - Chrome & Edge

IsabellaViggian — Fri, 22 Sep 2023 12:33:00 GMT

Hi Mukesh,

Thank you for your reply. It's still the same issue.

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Isabella Viggiano
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