topic RE: How to unlock user admin ? in Product Forum

How to unlock user admin ?

NONTHAKORNPRISA — Mon, 02 Sep 2019 09:38:00 GMT

I have 1 user login Blue Prism is user "admin" only.
But user "admin" is lock.
How to unlock user admin ?

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NONTHAKORN PRISAROJ
Technical Architect
ZyGen Co., Ltd.
Asia/Bangkok
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RE: How to unlock user admin ?

james.man — Mon, 02 Sep 2019 09:46:00 GMT

Hello Nonthakorn, are you looking to change the admin password because it has been forgotten?

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James Man
Senior Product Consultant
Blue Prism
Asia/Hong_Kong
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RE: How to unlock user admin ?

NONTHAKORNPRISA — Mon, 02 Sep 2019 09:47:00 GMT

Yes, and I would login Blur Prism.

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NONTHAKORN PRISAROJ
Technical Architect
ZyGen Co., Ltd.
Asia/Bangkok
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RE: How to unlock user admin ?

JerinJose — Mon, 02 Sep 2019 09:53:00 GMT

Which version of BP are you using?

You can change password from Database table. it is stored in Hash and salt in Version 6 so its bit difficult. if you are using version 5 its doable.by running a DB script

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Jerin Jose
RPA Product SME
EY
Asia/Kolkata
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RE: How to unlock user admin ?

james.man — Mon, 02 Sep 2019 09:54:00 GMT

Hello, I've contacted you privately through email on what to do when these kinds of situations occur.

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James Man
Senior Product Consultant
Blue Prism
Asia/Hong_Kong
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RE: How to unlock user admin ?

NONTHAKORNPRISA — Mon, 02 Sep 2019 09:55:00 GMT

I user version 6.4

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NONTHAKORN PRISAROJ
Technical Architect
ZyGen Co., Ltd.
Asia/Bangkok
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RE: How to unlock user admin ?

NONTHAKORNPRISA — Mon, 02 Sep 2019 10:04:00 GMT

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NONTHAKORN PRISAROJ
Technical Architect
ZyGen Co., Ltd.
Asia/Bangkok
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RE: How to unlock user admin ?

NONTHAKORNPRISA — Mon, 02 Sep 2019 10:20:00 GMT

I can resolve problem

I write sql script

update BPAUser
set loginattemps=0
where username='admin';

It's work !!

Thank you very much.

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NONTHAKORN PRISAROJ
Technical Architect
ZyGen Co., Ltd.
Asia/Bangkok
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RE: How to unlock user admin ?

JerinJose — Mon, 02 Sep 2019 10:40:00 GMT

Cool
Good that you remember the password. For changing password you have to update the salt and hash in BPAPassword Table for admin userid in Version 6

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Jerin Jose
RPA Product SME
EY
Asia/Kolkata
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RE: How to unlock user admin ?

NONTHAKORNPRISA — Tue, 03 Sep 2019 04:25:00 GMT

Thank you very much.

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NONTHAKORN PRISAROJ
Technical Architect
ZyGen Co., Ltd.
Asia/Bangkok
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RE: How to unlock user admin ?

GianlucaDaniell — Fri, 03 Apr 2020 09:24:00 GMT

Hello

I have the same issue.

Version 6.6. I forgot password.

What is possible to do ?

Thanks
in advance

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Gianluca Danielli
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RE: How to unlock user admin ?

John__Carter — Fri, 03 Apr 2020 15:43:00 GMT

Please contact our support team and they will advise you.

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John Carter
Professional Services
Blue Prism
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