topic login or user name is incorrect in Product Forum

login or user name is incorrect

srinivasmeduri — Mon, 23 Nov 2020 07:40:00 GMT

Hi,
After i finished the installation, i tried to login using the blue prism credentials. But it was showing this message "Login failed. The username or password is incorrect. Please try again." Why i am seeing this. i how to reset the admin name and password. My email: srinivasrao683@gmail.com

Thanks,
srinivas

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srinivas meduri
UI developer
agilance digital systems
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RE: login or user name is incorrect

expertcr — Wed, 25 Nov 2020 20:47:00 GMT

If you are using the training version. Is better to remove BluePrism and Microsoft SQL Server 2017 LocalDB.

Reinstall and now you will have the chance to create a new password for Blue Prism.

If you have a full version of our product using your company license, please contact our support department to get extra support for this issue.

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Luis Lopez
Customer Support Engineer English and Spanish
Blue Prism Ltd
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