topic RE: Change Customer ID - Interact / HUB in Product Forum

Change Customer ID - Interact / HUB

AmbrogioCrivell — Mon, 03 May 2021 09:53:00 GMT

Hi,
exists a way to change the Customer ID number after that the Hub's installation is completed?
If a write error occured i think that it's possibile to change the mistake and reinsert the correct costomer id.
Thanks u,

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Ambrogio Crivelli
RPA Developer
Accenture
Europe/Rome
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RE: Change Customer ID - Interact / HUB

NileshJadhavBP — Mon, 03 May 2021 18:03:00 GMT

Hi Ambrogio,

Please write email to SUPPORT@BLUEPRISM.COM

I think they will help you

Thanks
Nilesh

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Nilesh Jadhav
Senior RPA Specialist
ADP
India
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RE: Change Customer ID - Interact / HUB

bruce.liu — Mon, 03 May 2021 23:58:00 GMT

Hi Ambrogio,

In the Hub installation folder, you should be able to find a file called appSettings.json. Look through the file to find a field called CustomerID. You should be able to change the value of the field directly in the file to whatever customer ID that needs to be. Once the change is saved, you must reset the Hub website for it to become effective.

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Bruce Liu
Senior Product Consultant, Professional Services
Blue Prism
Australia/Sydney
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RE: Change Customer ID - Interact / HUB

AmbrogioCrivell — Tue, 04 May 2021 07:22:00 GMT

Hi Bruce,
thanks for the support.

Into the file path C:\Program File(x86)\Blue Prism\Hub\appSettings.json the fied CustomerID is not present.
I looked for the field in other config files, but without success:
- connect.web.deps.json
- connect.web.runtimeconfig.json
- web.config
I also searched the filed into the HubDB in different tables with the same result.

This value will be saved somewhere... do u have other suggestions?
Thanks.

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Ambrogio Crivelli
RPA Developer
Accenture
Europe/Rome
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RE: Change Customer ID - Interact / HUB

bruce.liu — Tue, 04 May 2021 23:59:00 GMT

Hi Ambrogio,

Sorry, just realised this key has been moved with the introduction of License Manager component. Please look up appSettings.json file in the License Manager folder instead. You should be able to find a field called License, and CustomerId is part of that.

Hope this helps.

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Bruce Liu
Senior Product Consultant, Professional Services
Blue Prism
Australia/Sydney
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RE: Change Customer ID - Interact / HUB

AmbrogioCrivell — Wed, 05 May 2021 06:59:00 GMT

Hi Bruce,
i found the field inside the file that you suggested (License Manager > appSettings.json)!

Thank you so much!

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Ambrogio Crivelli
RPA Developer
Accenture
Europe/Rome
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