topic Unable to enroll on the courses on the Blueprism University. in Product Forum

Unable to enroll on the courses on the Blueprism University.

RayganaIsmail — Tue, 30 Jan 2024 13:55:00 GMT

I am unable to enroll on any of the courses on the Blueprism University. When I click on the Enroll button I get the error: 500

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Raygana Ismail
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RE: Unable to enroll on the courses on the Blueprism University.

Tejaskumar_Darji — Thu, 01 Feb 2024 08:47:00 GMT

Can you send a screenshot? Make sure you update the correct organization under the profile section.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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RE: Unable to enroll on the courses on the Blueprism University.

RayganaIsmail — Thu, 01 Feb 2024 08:58:00 GMT

Thank you for your response.

I managed to find a list of things to check in FAQ

I was using the company VPN even though it previously worked. I will retry using my personal computer.

This is the error I get:

RE: Unable to enroll on the courses on the Blueprism University.

RayganaIsmail — Fri, 02 Feb 2024 07:25:00 GMT

When logging onto my PC, I get an 'Internal Server Error - Email already been taken'.

Should I create another profile to be used on this PC, since I'm not able to enroll using the organisation's VPN?

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Raygana Ismail
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RE: Unable to enroll on the courses on the Blueprism University.

LeonardoSQueiroz — Sun, 04 Feb 2024 15:39:00 GMT

Hello,

I already had a similar problem, clearing the cache/cookies resolved the problem, have you tried this process?

Regards,

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Leonardo Soares
RPA Developer Tech Leader
Bridge Consulting
América/Brazil
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RE: Unable to enroll on the courses on the Blueprism University.

RayganaIsmail — Mon, 05 Feb 2024 07:41:00 GMT

Hi – I tried this but it's still not working for me.

RE: Unable to enroll on the courses on the Blueprism University.

RayganaIsmail — Thu, 08 Feb 2024 10:13:00 GMT

The IT department of my organisation investigated and they confirmed that the problem is NOT on their side.

I also created a new profile using my gmail account but I am still getting the error on this new profile.

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Raygana Ismail
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RE: Unable to enroll on the courses on the Blueprism University.

Mukeshh_k — Thu, 08 Feb 2024 11:18:00 GMT

Hi @Raygana Ismail - Try updating or just check if your profile is reflecting your correct work email address (https://portal.blueprism.com/user/ ).

Also you could check below links for support -

How can I get help from Product Support? | Blue Prism Portal

What information to provide when logging a new Support ticket | Blue Prism Portal

@Neeraj Kumar did you happen to come across any such scenarios, if there's anything you could suggest to help Raygana?

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Regards,

Mukesh Kumar
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RE: Unable to enroll on the courses on the Blueprism University.

Neel1 — Thu, 08 Feb 2024 12:41:00 GMT

Mukesh Kumar - i have not witness such case 🙂

Raygana Ismail - Please contact BPU team using this form . @bweschke and team can check on this. and going forward for discussion related to university/courses/certification etc - you can use dedicated BPU community .

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Neeraj Kumar
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RE: Unable to enroll on the courses on the Blueprism University.

bweschke — Thu, 08 Feb 2024 13:04:00 GMT

HI Raygnana,

It looks like your account was deactivated due to inactivity. I have up dated your account so please try again and let me know if you have any further issues.

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Brenda Weschke
Educations Services Operations Specialist
BluePrism
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RE: Unable to enroll on the courses on the Blueprism University.

Mukeshh_k — Thu, 08 Feb 2024 13:06:00 GMT

Thanks @Neeraj Kumar, @bweschke for your quick help on this.

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Regards,

Mukesh Kumar
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RE: Unable to enroll on the courses on the Blueprism University.

RayganaIsmail — Thu, 08 Feb 2024 13:07:00 GMT

Thanks @Neeraj Kumar.

When I click on the form link in your mail, I get this message:

RE: Unable to enroll on the courses on the Blueprism University.

Mukeshh_k — Thu, 08 Feb 2024 13:17:00 GMT

Hi @Raygana Ismail - @bweschke has just done a reset on your account. Have you tried logging in post that?

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Regards,

Mukesh Kumar
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RE: Unable to enroll on the courses on the Blueprism University.

RayganaIsmail — Thu, 08 Feb 2024 13:25:00 GMT

Thank you so much @Brenda.

I selected the Solutions Design Overview course and was able to access this course now. Not sure why I cannot access the Solutions Design Overview (JP). This is the error when I select the course ending in 'JP'.

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Raygana Ismail
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RE: Unable to enroll on the courses on the Blueprism University.

Paddy121 — Sat, 10 Feb 2024 01:54:00 GMT

I have similar issue like Raygnana's - unable to enroll to courses in BP university and I get the same error. Appreciate your guidance / help.

Thanks

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Patty
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RE: Unable to enroll on the courses on the Blueprism University.

bweschke — Mon, 12 Feb 2024 14:13:00 GMT

HI Patty,

I need some further information from you in order to assist you further. I have requested contact and once you accept I can help to sort this out for you.

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Brenda Weschke
Educations Services Operations Specialist
BluePrism
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