topic RE: Getting Error while installing the license in Product Forum

Getting Error while installing the license

SubhashThakur — Thu, 16 Dec 2021 04:54:00 GMT

Hi Team,

I have upgraded the Blue Prism from version 6.7.1 to version 7 and at the time of installing license for version 7(license id for version 7 blue prism) I am getting error.
"Operation failed - Verification failed - signature is not valid".
Please help me with this.

Regards,
Subhash

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Subhash Thakur
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RE: Getting Error while installing the license

ramprasad.gajula — Thu, 16 Dec 2021 05:50:00 GMT

BP V7 required separate license

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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RE: Getting Error while installing the license

SubhashThakur — Thu, 16 Dec 2021 08:48:00 GMT

Hi Ram,

Thanks for your reply.
I am using the separate license still it is showing the error.

Regards,
Subhash

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Subhash Thakur
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RE: Getting Error while installing the license

steven.boggs — Thu, 16 Dec 2021 21:02:00 GMT

Hi Subhash,

The licensing error message "Operation failed - Verification failed - signature is not valid" can occur for two reasons:

Because you have installed a license intended for a different version of Blue Prism. For example, Version 6 licenses are not compatible with Version 7 software, and vice-versa. In this scenario, you will need to contact your Account Manager and request the correctly-versioned license.
If your company does not currently have a Blue Prism Account Manager then please contact our Sales team to establish that relationship. You can reach them via email at: contact@blueprism.com.
It may be the license file is corrupted. If the file was transferred using a USB stick or downloaded from an email to a network drive, during the transit of the file to the Blue Prism server, the file may have been corrupted.
In this scenario, get a fresh copy of the file from the source storage. If the file is corrupted at source, please contact your Blue Prism Account Manager.

In either case, the primary recommendation is to reach out to your Blue Prism Account Manager to let them know the license you're trying to use is not working. They would be able to provide you with a new one if necessary.

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Steve Boggs
Senior Software Support Engineer
Blue Prism
Austin, TX
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RE: Getting Error while installing the license

EVIPUTI — Fri, 17 Dec 2021 05:19:00 GMT

You need to update your license too, I have faced this before and got my license replaced ! 🙂

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Vipul Tiwari
Senior Process Simplification Developer
Amazon
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