topic RE: Blue prism V6.8 admin password reset in Product Forum

Blue prism V6.8 admin password reset

KANIKASOOD — Sun, 20 Sep 2020 18:01:00 GMT

I am using blue prism V6.8 and my admin password is not working .
Tried to execute below query in sql server management studio.

UPDATE BPAPassword SET salt='ezfkI0NkJiIJR8Rubuuf800cxjp7epM7EjYkQIfzUxI=',hash='96u76IApmLmLzatzGnvFzPq2h4noZZCpc+GATM2VUxk='
WHERE userid=(SELECT userid FROM BPAUser WHERE username='admin') AND active=1;

Please help to reset password .

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KANIKA SOOD
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RE: Blue prism V6.8 admin password reset

gmarquez — Mon, 21 Sep 2020 15:01:00 GMT

Hi Kanika,

It would be best to submit a ticket for this request since this a security related subject. We will send you the correct script to reset it.

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Gabe Marquez
Technical Support Engineer
Blue Prism
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RE: Blue prism V6.8 admin password reset

StephanHockley — Wed, 06 Jan 2021 19:12:00 GMT

Kanika,

How did you end up resolving your issue? I got the same script from BP Support. In the past they have been very helpful, but my ticket was assigned to a lemon this time!
I'm using powerShell in admin mode, and in C:\Program Files\Microsoft SQL\MSSQL13.SQLEXPRESS\MSSQL and ran the same script but to no avail.
Did you have to use MS SQL Management Console?

I'm in a WIN10 VM, really don't like to download extra apptlns unless necessary (not much storage allocated on my puny corp Linux laptop.

Stephan

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Stephan Hockley
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RE: Blue prism V6.8 admin password reset

JohnO_Donoghue — Fri, 08 Jan 2021 20:41:00 GMT

Hello Gabe

I have a Learning license and I have tried to submit a ticket but there doesn't seem to be an option.

Is there some page I can go to for assistance. I have been looking for over an hour.

I have tried email support@blueprism.com, but all I get is an automated email stating Blueprism doesn't recognise my account.

Thanks

John O'Donoghue

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John O'Donoghue
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RE: Blue prism V6.8 admin password reset

gmarquez — Fri, 08 Jan 2021 20:47:00 GMT

Give me a bit to take a look and see what I can do about your account.

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Gabe Marquez
Technical Support Engineer
Blue Prism
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RE: Blue prism V6.8 admin password reset

gmarquez — Fri, 08 Jan 2021 20:49:00 GMT

John, what it is the email you are using?

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Gabe Marquez
Technical Support Engineer
Blue Prism
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RE: Blue prism V6.8 admin password reset

JohnO_Donoghue — Fri, 08 Jan 2021 20:55:00 GMT

Thanks

It is actually version 6.9.0 I have in case that makes a difference.

John

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John O'Donoghue
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RE: Blue prism V6.8 admin password reset

NileshJadhavBP — Fri, 08 Jan 2021 21:02:00 GMT

Hi John,

I think you are using trial version and your licence is expired.

Please right email to training@blueprism.com from your register email id.

Thanks
Nilesh

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Nilesh Jadhav
Senior RPA Specialist
ADP
India
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RE: Blue prism V6.8 admin password reset

JohnO_Donoghue — Fri, 08 Jan 2021 21:37:00 GMT

I am using johnlod62@gmail.com

I used to have another email address of johnlod@eircom.net but that has expired and I am not certain I ever used that one for blueprism anyway.

John

RE: Blue prism V6.8 admin password reset

gmarquez — Mon, 11 Jan 2021 16:42:00 GMT

Hi Stephan,

Yes, you have to use the SQL Management studio to get the script to run correctly,

Thanks,

Gabe

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Gabe Marquez
Technical Support Engineer
Blue Prism
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RE: Blue prism V6.8 admin password reset

StephanHockley — Mon, 11 Jan 2021 17:09:00 GMT

Thanks Gabriel, yes, Luis from Tech Support had me install MS Mgmt Console. Next issue I ran into was ID'ing the database: I could not find my localDB in the console. Long story short, I created a new database, re-booted the apptn, and as a fluke, tried the password that I had reset . . . and it worked. So I cannot explain how that came about, but I'm logged in with my admin account.

Thanks for the response,

Stephan Hockley

System Admin

IBM GBS

Rocket Center, WV

E-mail: stephan.hockley@ibm.com