topic Cannot create Activex component with Office 365 in Product Forum

Cannot create Activex component with Office 365

YuliTan — Thu, 09 Apr 2020 01:20:00 GMT

Hi..

Just upgraded to Office 365.

When I run my process to create excel, I had error on code stage 'create Instance'

Internal: could not execute code stage because exception thrown by code stage: Cannot create Activex component.

May I know how solve this issue?

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Yuli Ekawati Tan
Senior Consultant
Asia/Singapore
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RE: Cannot create Activex component with Office 365

steven.boggs — Thu, 09 Apr 2020 17:04:00 GMT

Hi Yuli,

This error is discussed in our Knowledge Base article, "Why do I get "Cannot create ActiveX component" error when creating instances using MS Office?"

In this KB, the reason for this Microsoft/OS-level error being displayed through Blue Prism is explained, and provided within are links to a Community post where this issue was successfully resolved along with an external link for more information.

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Steve Boggs
Software Support Engineer
Blue Prism
Austin, TX
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RE: Cannot create Activex component with Office 365

YuliTan — Mon, 08 Jun 2020 13:30:00 GMT

I have tried all the solutions provided but it cant be solved.
Some can't be done due to company policy.

Solution I have tried:

Change the registry value
Uninstall office
Uninstall BP
Run with the highest privileges in BP as Admin

Somehow, I managed to try it by "Start process via command line and Open excel instance" and I do not encounter issue on ActiveX. but it is not stable, because the code stage in open excel instance will throw exception to "Create Instance" too.

Any idea if there is other work around?

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Yuli Ekawati Tan
Senior Consultant
Asia/Singapore
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RE: Cannot create Activex component with Office 365

MikeWright2 — Wed, 24 Jun 2020 04:45:00 GMT

Getting the same problem and have tried same fixes.
What other fix options are there Steve?

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Mike Wright
Delivery Manager
Fonterra
Europe/London
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