Not able to spy elements - Firefox

MIROSLAWGADEK — Wed, 12 Feb 2020 07:27:00 GMT

Hi,
I have an issue with spy Browser mode on Firefox.
I have designed a new RPA process on Dev machine where I have spy in Browser mode (in firefox) web page.
On my Dev machine the Browser mode is working good and the process runs very good.
The issue is on production machine where the modeler dont see the elements which have been spy in browser mode in firefox.

Actions so far done.
We have set all settings regarding Firefox to the same like on dev machine using the BP guide,
We have installed the same Firefox extension on prod like on dev machine.
We have set the same internet options.

Non of the actions have helped us to be able to spy elements in Firefox on prod machine.

My questions to the experts community:)
What else could have impact on the BP Browser mode which is stopping BP to see elements on the page?
What virtual machine setting need to be set/checked?
What to check?

We have BP Version 6:
Application Manager 6.4.2.10610
.Net Framework 4.7
Firefox version 72.0.2
Blue Prism Browser Extension version 6.4.2.10610vycoxormiz (updated 30. Jan. 2020)

Thank you for your help!

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MIROSLAW GADEK
HR Digital Services Senior Specialist
Schneider Electric Poland Sp. zo.o
Europe/Warsaw
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RE: Not able to spy elements - Firefox

MIROSLAWGADEK — Tue, 18 Feb 2020 05:42:00 GMT

I found the solution.

During investigation I came on this link

[https://superuser.com/questions/719875/google-chrome-always-says-google-chrome-was-not-shut-down-properly][1]

In the location "%UserProfile%\AppData\Local\Google\Chrome\User Data\Default\Preferences

I have changed the "exit_type": "normal" to "exit_type": "standard" and immediate the

Browser mode on production machine was working and we could run the process.

It seems that the chrome when it wasn't shut down properly has impact on Blue Prism

Browser spy mode even on Firefox.

Hope this will help others with similar issue and Blue Prism tech team to improve the Browser extension on Firefox and Chrome.

Regards!

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MIROSLAW GADEK
CI & QUALITY MANAGER DACH
Schneider Electric Operations Consulting GmbH
Europe/Berlin
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topic Not able to spy elements - Firefox in Product Forum

Not able to spy elements - Firefox

RE: Not able to spy elements - Firefox