topic RE: VDI Issues in Product Forum

VDI Issues

SmithJones — Thu, 21 May 2020 06:23:00 GMT

Hi,

Really Urgent answer needed here:

We have developed a code for citrix application using region mode we are spying elements which is working fine in development environment. But when the same code is run on other vdi or system it doesn't work it is unable to spy the same region and a error msg occurs unable to find the query item. The issue is it cant find the query item, it is unable to get the same region in new system. Can anyone answer this? Urgently needed!

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Smith Jones
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RE: VDI Issues

John__Carter — Thu, 21 May 2020 08:06:00 GMT

As region mode is based on images, the 'design time' and 'run time' machines need to be visually identical (same screen resolution, same application versions etc), otherwise the images taken at run time won't match the model created during development. So check the set up of the machines first.

Also check how you access the VDIs. RDP is not an ideal tool because it's 'invasive' and once disconnected the VDI desktop is unavailable to the process.

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John Carter
Professional Services
Blue Prism
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RE: VDI Issues

SmithJones — Fri, 22 May 2020 04:50:00 GMT

We have used coordinates for spying.

If we open the application, some fields have default values that will be there and if the value is changed image cannot identify that. So we have used coordinates.

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Smith Jones
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RE: VDI Issues

ritansh.jatwani — Fri, 22 May 2020 09:27:00 GMT

Hi,

Please make sure that the screen resolution is same in the runtime resource and then only the coordinate approach will work.

Thanks,
Ritansh

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Ritansh Jatwani
Consultant
EY
Asia/Kolkata
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RE: VDI Issues

SmithJones — Wed, 03 Jun 2020 06:10:00 GMT

Hi,

Even after having same resolution in both vdi the code is not executed. What could be the issue?

Thanks

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Smith Jones
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RE: VDI Issues

james.man — Wed, 03 Jun 2020 10:00:00 GMT

Is this something that happens all the time, or just sometimes? Does it work from the Process studio as opposed to the Control Room? If it is something that happens sometimes, it may be related to whether someone is remotely logged in to the VDI.

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James Man
Professional Services
Blue Prism
Asia/Hong_Kong
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