topic RE: Downloading Issue of BP software in Product Forum

Downloading Issue of BP software

DebashisGhosh — Sun, 10 May 2020 03:41:00 GMT

Hi Team,

Unable to download the BP trail version from the portal. The ' Product' menu is not visible to my id from where we can submit the form and get the lisence. Could you plz help me how to enable the Product menu ?

Thanks a lot.

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Debashis Ghosh
Associate
Cognizant technology Solutions
Asia/Kolkata
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RE: Downloading Issue of BP software

max.elopre — Mon, 11 May 2020 03:52:00 GMT

Hi Debashis,

Please make sure to use your work e-mail address when logging on to the portal and if you still have issues please send an e-mail to support@blueprism.com.

Best,
Max

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Max Elopre
Technical Consultant
Chicago IL
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RE: Downloading Issue of BP software

DebashisGhosh — Mon, 11 May 2020 08:10:00 GMT

Hi Max,

Thanks for the update.

I had another account in the BP portal. But unfortunately I am not able to use that account. I received the Trial License over that corporate email id. The problem is I am not able to send any mail to any external user id from my official email address as it's restricted. So as a consequence I am not able to set it up in my local desktop.So I wanted to enable the option i.e. "Product" menu in this portal address.
I already sent couple of mail to the customer support team but did not receive any response as of now for the last 2 days.
Hoping for a positive reply.

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Debashis Ghosh
Associate
Cognizant technology Solutions
Asia/Kolkata
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RE: Downloading Issue of BP software

max.elopre — Mon, 11 May 2020 14:17:00 GMT

Hi Debashis,

I was able to confirm in the support ticket that was created that you were using your Gmail account. Instead of the Trial, can you try to use the Learning Edition instead?

Sign up for an account on the Blue Prism Digital Exchange (DX)
Download the learning edition software and install - the simple installer and intuitive configuration steps will quickly have you up and running - if you do require additional information to get you started, see the attached guide.
You can also use our training labs available from the Blue Prism University.

Best,

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Max Elopre
Technical Consultant
Chicago IL
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RE: Downloading Issue of BP software

DebashisGhosh — Wed, 13 May 2020 17:13:00 GMT

Hi Max,

Thanks a ton for your suggestion.
I am able to submit the request. Waiting to get the license key in my mail box. Hope all will be good.
Many many thanks again for all your support.

BP Rocks !!!

Regards !
Debashis

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Debashis Ghosh
Associate
Cognizant technology Solutions
Asia/Kolkata
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