topic Tagging is done on an item in Product Forum https://community.blueprism.com/t5/Product-Forum/Work-Queue/m-p/84146#M35328 Tagging is done on an item for the below reasons 1.For Management Information (MI), to easily view or report on Work Queue items with a specific tag 2.For process reasons, giving a Blue Prism process more control over how Work Queue items that are locked and worked. Tagging should not be used for recording unique information Tagging can be added or removed whereas priority of an item cannot be changed after it has added to the queue. The default priority is Oldest first and if u are changing the priority, make sure u are clearing all items in the queue. Wed, 08 Nov 2017 21:34:00 GMT NarayanShrawagi 2017-11-08T21:34:00Z Work Queue https://community.blueprism.com/t5/Product-Forum/Work-Queue/m-p/84143#M35325 What is use of Priority and Tags in Queues? Tue, 07 Nov 2017 12:46:00 GMT https://community.blueprism.com/t5/Product-Forum/Work-Queue/m-p/84143#M35325 babaiah 2017-11-07T12:46:00Z Priority is a way to control https://community.blueprism.com/t5/Product-Forum/Work-Queue/m-p/84144#M35326 Priority is a way to control the order in which Get Next Item retrieves the next item to work. A tag is a label used to categorise a queue item, eg 'Savings Account' or 'Loan Account'. Tue, 07 Nov 2017 14:13:00 GMT https://community.blueprism.com/t5/Product-Forum/Work-Queue/m-p/84144#M35326 John__Carter 2017-11-07T14:13:00Z Status can be only updated https://community.blueprism.com/t5/Product-Forum/Work-Queue/m-p/84145#M35327 Status can be only updated during an item is locked while Tag/Untag item can be updated when an item is not locked. Wed, 08 Nov 2017 13:18:00 GMT https://community.blueprism.com/t5/Product-Forum/Work-Queue/m-p/84145#M35327 tjunicho 2017-11-08T13:18:00Z Tagging is done on an item https://community.blueprism.com/t5/Product-Forum/Work-Queue/m-p/84146#M35328 Tagging is done on an item for the below reasons 1.For Management Information (MI), to easily view or report on Work Queue items with a specific tag 2.For process reasons, giving a Blue Prism process more control over how Work Queue items that are locked and worked. Tagging should not be used for recording unique information Tagging can be added or removed whereas priority of an item cannot be changed after it has added to the queue. The default priority is Oldest first and if u are changing the priority, make sure u are clearing all items in the queue. Wed, 08 Nov 2017 21:34:00 GMT https://community.blueprism.com/t5/Product-Forum/Work-Queue/m-p/84146#M35328 NarayanShrawagi 2017-11-08T21:34:00Z