topic RE: Servicenow Integration in Product Forum

Servicenow Integration

SwapnaS — Thu, 17 Nov 2022 08:08:00 GMT

Hi, Currently working on integrating Servicenow with bluePrism . I have downloaded the ASSET AND CONFIGURED THE SKILL for incident management and it is running perfectly. But the issue is I need to create a ticket for a specific purpose like I need to create a ticket with short description, state with the specific values passing as input. I have passed the JSON input but still error is coming.

This is the error i am getting.

Please do help out in resolving the issue.

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Swapna S
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RE: Servicenow Integration

MichealCharron — Thu, 17 Nov 2022 13:02:00 GMT

@SwapnaS

I can speak to why the body of your request is giving you a 400 Bad Request error because I can see two syntax rules that are broken:

In the name/value pairs you must enclose the "name" in double quotes and the "value", if a string, must also be enclosed in double quotes. Single quotes are invalid.
You cannot have two consecutive commas, Inside your body, all commas must be used to delimit name/value pairs.

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Micheal Charron
Senior Manager
RBC
America/Toronto
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RE: Servicenow Integration

SwapnaS — Mon, 28 Nov 2022 08:55:00 GMT

Hi ,

The issue is resolved. Thank you. But now the other query is I need to download an attachment from Servicenow incident. I am not able to download it. Please do help out.

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Swapna S
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