topic RE: Release lock in Product Forum

Release lock

Vijay_KumarMata — Fri, 17 Jul 2020 05:05:00 GMT

Hi All,

I'm getting the below error when running the process. Process was running pretty good from long time in prod.

Can someone explain me why I got the below error. Thanks in advance.

------------------------------
Vijay Kumar Matampalli
Consultant
Virtusa Polaris
------------------------------

RE: Release lock

John__Carter — Fri, 17 Jul 2020 15:48:00 GMT

Best to raise a ticket with Support Vijay. If the process hasn't changed then the issue may be due to database performance.

------------------------------
John Carter
Professional Services
Blue Prism
------------------------------

RE: Release lock

NicholasZejdlik — Mon, 20 Jul 2020 13:13:00 GMT

That error is related to the Environment Locking actions. When you call Acquire Lock, it returns a token, which must be used when you call Release Lock. I would guess that the process did something that caused it to call Release Lock with the wrong token. It's also possible if the lock was released manually via the System -> Environment Locks tab in Blue Prism while the process was still running, something else could have taken the lock, which would result in that error message.

------------------------------
Nicholas Zejdlik
RPA Developer
------------------------------