topic RE: How to Unlock a Form in Product Forum

How to Unlock a Form

MarshallMclane — Thu, 30 Sep 2021 20:26:00 GMT

Hi,

We encountered an issue where sometimes a user accidentally locks a Form in Interact. (What actions cause a form to get locked?) If that user is away how can others unlock that form? I tried to unlock it as myself and as admin account, but dont have any way to edit / unlock it. What steps can we take if something gets locked and cant be unlocked by that user?

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Marshall Mclane
Automation Developer
Capital Group
America/Los_Angeles
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RE: How to Unlock a Form

joefarr — Fri, 01 Oct 2021 11:15:00 GMT

Hi Marshall

The only way to unlock the form is for the user to log back in and leave the form, with or without saving. Unfortunately, there is no way to unlock the form externally within Hub or Interact.

I can see the issue that would cause so I'll make sure it gets looked into further.

Thanks

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Joe Farr
Product Consultant
Blue Prism Limited
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RE: How to Unlock a Form

TylerBrautigam — Wed, 27 Sep 2023 17:08:00 GMT

Hi Joe,

Has this been looked at further? I am running into the same issue.

Thanks,

Tyler

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Tyler Brautigam
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