topic RE: How to Kill Acrobat Reader 64 bit ? in Product Forum

How to Kill Acrobat Reader 64 bit ?

RakeshDhanewad — Fri, 02 Dec 2022 11:57:00 GMT

I am unable to kill acrobat 64 bit with "Acrobat" as task name.

For 32 bit "AcroRd32.exe" or "AcroRd32" is working.

If i am going for 32 bit on 64 bit OS its throwing following error.

ERROR: "System Exception" : Failed to perform step 1 in Navigate Stage 'Activate Application' on page 'CAS_WF_PWD Removal' - Exception during remote setforegroundwindow - System.ComponentModel.Win32Exception (0x80004005): Access is denied
  at System.Diagnostics.ProcessManager.OpenProcess(Int32 processId, Int32 access, Boolean throwIfExited)
  at System.Diagnostics.Process.GetProcessHandle(Int32 access, Boolean throwIfExited)
  at System.Diagnostics.Process.OpenProcessHandle(Int32 access)
  at System.Diagnostics.Process.get_Handle()
  at BluePrism.ApplicationManager.Operations.WindowOperationsProvider.ForceForeground(IntPtr windowHandle)

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Rakeshreddy Dhanewad RPA Consultant
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RE: How to Kill Acrobat Reader 64 bit ?

ManpreetKaur1 — Sun, 04 Dec 2022 15:09:00 GMT

@RakeshDhanewad ,

Is your blueprism running as admin?

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Manpreet Kaur
Manager
Deloitte
*If you find this post helpful mark it as Best Answer
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RE: How to Kill Acrobat Reader 64 bit ?

RakeshDhanewad — Wed, 19 Apr 2023 12:30:00 GMT

Hi @ManpreetKaur1 ,

No Blue prism is not running as admin.

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Rakeshreddy Dhanewad RPA Consultant
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RE: How to Kill Acrobat Reader 64 bit ?

Mukeshh_k — Wed, 19 Apr 2023 13:29:00 GMT

@RakeshDhanewad : Have you tried killing your 64bit acrobat.exe via "Taskkill" ? Documentation for Taskkill can be found here : https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/taskkill

Try this & let me know how it goes :

For any specific error resolution around adobe acrobat, you can even post your queries to adobe community: Acrobat

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Kindly up vote this as "Best Answer" if it adds value or resolves your query in anyway possible, happy to help.

Regards,

Mukesh Kumar - Senior Automation Developer

NHS, England, United Kingdom, GB
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RE: How to Kill Acrobat Reader 64 bit ?

RakeshDhanewad — Wed, 19 Apr 2023 13:38:00 GMT

Hi @Mukesh Kumar Let me try and will keep you updated. Thanks

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Rakeshreddy Dhanewad RPA Consultant
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RE: How to Kill Acrobat Reader 64 bit ?

harish.mogulluri — Thu, 20 Apr 2023 00:09:00 GMT

Hi Rakesh,

I had verified on my end as well, it looks like both Kill process and the other option what mukesh(Task Kill) mentioned was not killing the adobe Reader.

So I tried closing (AcroRd32.exe) under Details in Task manager manually to understand the behavior. I got pop up some thing like this.
"If an open program is associated with this process, It will close and you will lose any unsaved data. If you end a system process, It might result in system instability. Are sure you wan to continue."(Below article related this exception)

https://answers.microsoft.com/en-us/windows/forum/all/odd-warning-from-task-manager-when-trying-to-end/5b38b53f-1588-412e-8573-7679a7d3bde6
I saw this exception in one of the application I dont recall what I did to work around this issue. But you can try using command line to kill the process i had some success in the past.

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If I answered your query. Please mark it as the "Best Answer"

Harish M
Lead developer
America/New_York TX
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RE: How to Kill Acrobat Reader 64 bit ?

jsantiago08 — Thu, 20 Apr 2023 14:37:00 GMT

Killing the Acrobat 32-bit or 64-bit process:

To kill the Acrobat 32-bit/64-bit process, you need to identify the correct process name or executable name for the 64-bit version. It's usually "Acrobat.exe" or "AcroRd64.exe" or "AcroRd32.exe". You can verify this by opening Task Manager (Ctrl+Shift+Esc) and checking the "Details" tab for the Adobe Acrobat Reader process. Once you have the correct name, you can use it in Blue Prism to kill the process.

For example, if it's "AcroRd64.exe" or "AcroRd32.exe", you can create an action in the Blue Prism process with the Utility - Environment VBO and use the "Kill Process" action. Set the "ProcessName" input to "AcroRd64" or "AcroRd32" without ".exe".

Works for me.

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Kirby
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RE: How to Kill Acrobat Reader 64 bit ?

harish.mogulluri — Fri, 21 Apr 2023 03:44:00 GMT

My bad looks like previously i tried using ".exe". Its working by setting process name as "AcroRd32"
So its working for me as well.

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If I answered your query. Please mark it as the "Best Answer"

Harish M
Lead developer
America/New_York TX
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