https://community.blueprism.com/t5/Product-Forum/unable-to-access-the-blue-prism-hub-local-for-the-4-7-version/m-p/87778#M38441 <P>Hi Ravi,</P> <P></P> <P>Receiving an "Internal Server Error" when starting Hub can sometimes indicate an issue with .NET Core components needing a repair. Could you try following the guidance in&nbsp;<A href="https://support.blueprism.com/en/support/solutions/articles/7000078489-interact-hub-error-500-19-internal-server-error-when-opening-authentication-server-hub-or-intera" target="_blank" rel="noopener">this Knowledge Base article</A> as a first step to see if it helps?</P> <P></P> <P>Alternately, troubleshooting a scenario like this may require more in-depth investigation of the logs, for which I'd recommend opening a Support ticket with us so we could assist further.</P><BR /><BR />------------------------------<BR />Steve Boggs<BR />Senior Product Support Engineer<BR />Blue Prism<BR />Austin, TX<BR />------------------------------<BR /> Fri, 19 Jan 2024 21:22:00 GMT steven.boggs 2024-01-19T21:22:00Z https://community.blueprism.com/t5/Product-Forum/unable-to-access-the-blue-prism-hub-local-for-the-4-7-version/m-p/87777#M38440 <P>hello there,&nbsp;</P> <P>seeking assistance&nbsp;</P> <P>i have installed the blue prism hub 4.7 on windows server. i was able to access the blue prism authenticaion.local with the default credentials provided. its pops up with hub dashboard but when i click on "hub" icon it throws the "internal server error". i have attached the screenshots and logs.&nbsp;</P> <P><STRONG>logs:&nbsp;</STRONG></P> <P>[2024-01-19 09:22:56.505] 62b03184f9c54a5ba10fd96a761d1030 5263c8d22ce91b5990a5458a552e5b42 Microsoft.AspNetCore.Diagnostics.ExceptionHandlerMiddleware - An unhandled exception has occurred while executing the request. System.InvalidOperationException: IDX20803: Unable to obtain configuration from: 'System.String'. &nbsp;=&gt;&gt; &nbsp; at Microsoft.IdentityModel.Protocols.ConfigurationManager`1.GetConfigurationAsync(CancellationToken cancel) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler.HandleChallengeAsyncInternal(AuthenticationProperties properties) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler.HandleChallengeAsync(AuthenticationProperties properties) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.AuthenticationHandler`1.ChallengeAsync(AuthenticationProperties properties) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.AuthenticationService.ChallengeAsync(HttpContext context, String scheme, AuthenticationProperties properties) &nbsp;=&gt;&gt; &nbsp; at Connect.Core.Frontend.Middlewares.StaticFilesAccessMiddleware.InvokeAsync(HttpContext context, IOptions`1 options) &nbsp;=&gt;&gt; &nbsp; at Connect.Core.Frontend.Middlewares.AjaxRequestsAccessMiddleware.InvokeAsync(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Connect.Core.Frontend.Middlewares.RpaEnvironmentInSessionMiddleware.InvokeAsync(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext) &nbsp;=&gt;&gt; &nbsp; at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Localization.RequestLocalizationMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.CspMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Diagnostics.ExceptionHandlerMiddleware.&lt;Invoke&gt;g__Awaited|6_0(ExceptionHandlerMiddleware middleware, HttpContext context, Task task)<BR />[2024-01-19 09:22:56.517] 62b03184f9c54a5ba10fd96a761d1030 5263c8d22ce91b5990a5458a552e5b42 Connect.Web.Startup - Error while processing request. System.InvalidOperationException: IDX20803: Unable to obtain configuration from: 'System.String'. &nbsp;=&gt;&gt; &nbsp; at Microsoft.IdentityModel.Protocols.ConfigurationManager`1.GetConfigurationAsync(CancellationToken cancel) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler.HandleChallengeAsyncInternal(AuthenticationProperties properties) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler.HandleChallengeAsync(AuthenticationProperties properties) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.AuthenticationHandler`1.ChallengeAsync(AuthenticationProperties properties) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.AuthenticationService.ChallengeAsync(HttpContext context, String scheme, AuthenticationProperties properties) &nbsp;=&gt;&gt; &nbsp; at Connect.Core.Frontend.Middlewares.StaticFilesAccessMiddleware.InvokeAsync(HttpContext context, IOptions`1 options) &nbsp;=&gt;&gt; &nbsp; at Connect.Core.Frontend.Middlewares.AjaxRequestsAccessMiddleware.InvokeAsync(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Connect.Core.Frontend.Middlewares.RpaEnvironmentInSessionMiddleware.InvokeAsync(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext) &nbsp;=&gt;&gt; &nbsp; at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Localization.RequestLocalizationMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.CspMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Diagnostics.ExceptionHandlerMiddleware.&lt;Invoke&gt;g__Awaited|6_0(ExceptionHandlerMiddleware middleware, HttpContext context, Task task)<BR />[2024-01-19 09:22:56.623] 62b03184f9c54a5ba10fd96a761d1030 8e27621fe478ee2c4504adc4dda6b4f7 Microsoft.AspNetCore.Diagnostics.ExceptionHandlerMiddleware - An unhandled exception has occurred while executing the request. System.InvalidOperationException: IDX20803: Unable to obtain configuration from: 'System.String'. &nbsp;=&gt;&gt; &nbsp; at Microsoft.IdentityModel.Protocols.ConfigurationManager`1.GetConfigurationAsync(CancellationToken cancel) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler.HandleChallengeAsyncInternal(AuthenticationProperties properties) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler.HandleChallengeAsync(AuthenticationProperties properties) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.AuthenticationHandler`1.ChallengeAsync(AuthenticationProperties properties) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.AuthenticationService.ChallengeAsync(HttpContext context, String scheme, AuthenticationProperties properties) &nbsp;=&gt;&gt; &nbsp; at Connect.Core.Frontend.Middlewares.StaticFilesAccessMiddleware.InvokeAsync(HttpContext context, IOptions`1 options) &nbsp;=&gt;&gt; &nbsp; at Connect.Core.Frontend.Middlewares.AjaxRequestsAccessMiddleware.InvokeAsync(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Connect.Core.Frontend.Middlewares.RpaEnvironmentInSessionMiddleware.InvokeAsync(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext) &nbsp;=&gt;&gt; &nbsp; at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Localization.RequestLocalizationMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.CspMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Diagnostics.ExceptionHandlerMiddleware.&lt;Invoke&gt;g__Awaited|6_0(ExceptionHandlerMiddleware middleware, HttpContext context, Task task)<BR />[2024-01-19 09:22:56.628] 62b03184f9c54a5ba10fd96a761d1030 8e27621fe478ee2c4504adc4dda6b4f7 Connect.Web.Startup - Error while processing request. System.InvalidOperationException: IDX20803: Unable to obtain configuration from: 'System.String'. &nbsp;=&gt;&gt; &nbsp; at Microsoft.IdentityModel.Protocols.ConfigurationManager`1.GetConfigurationAsync(CancellationToken cancel) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler.HandleChallengeAsyncInternal(AuthenticationProperties properties) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler.HandleChallengeAsync(AuthenticationProperties properties) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.AuthenticationHandler`1.ChallengeAsync(AuthenticationProperties properties) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.AuthenticationService.ChallengeAsync(HttpContext context, String scheme, AuthenticationProperties properties) &nbsp;=&gt;&gt; &nbsp; at Connect.Core.Frontend.Middlewares.StaticFilesAccessMiddleware.InvokeAsync(HttpContext context, IOptions`1 options) &nbsp;=&gt;&gt; &nbsp; at Connect.Core.Frontend.Middlewares.AjaxRequestsAccessMiddleware.InvokeAsync(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Connect.Core.Frontend.Middlewares.RpaEnvironmentInSessionMiddleware.InvokeAsync(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext) &nbsp;=&gt;&gt; &nbsp; at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Localization.RequestLocalizationMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.CspMiddleware.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context) &nbsp;=&gt;&gt; &nbsp; at Microsoft.AspNetCore.Diagnostics.ExceptionHandlerMiddleware.&lt;Invoke&gt;g__Awaited|6_0(ExceptionHandlerMiddleware middleware, HttpContext context, Task task)</P><BR /><BR />------------------------------<BR />Ravi Bezawada<BR />------------------------------<BR /> Fri, 19 Jan 2024 17:29:00 GMT https://community.blueprism.com/t5/Product-Forum/unable-to-access-the-blue-prism-hub-local-for-the-4-7-version/m-p/87777#M38440 ravi_bezawada 2024-01-19T17:29:00Z https://community.blueprism.com/t5/Product-Forum/unable-to-access-the-blue-prism-hub-local-for-the-4-7-version/m-p/87778#M38441 <P>Hi Ravi,</P> <P></P> <P>Receiving an "Internal Server Error" when starting Hub can sometimes indicate an issue with .NET Core components needing a repair. Could you try following the guidance in&nbsp;<A href="https://support.blueprism.com/en/support/solutions/articles/7000078489-interact-hub-error-500-19-internal-server-error-when-opening-authentication-server-hub-or-intera" target="_blank" rel="noopener">this Knowledge Base article</A> as a first step to see if it helps?</P> <P></P> <P>Alternately, troubleshooting a scenario like this may require more in-depth investigation of the logs, for which I'd recommend opening a Support ticket with us so we could assist further.</P><BR /><BR />------------------------------<BR />Steve Boggs<BR />Senior Product Support Engineer<BR />Blue Prism<BR />Austin, TX<BR />------------------------------<BR /> Fri, 19 Jan 2024 21:22:00 GMT https://community.blueprism.com/t5/Product-Forum/unable-to-access-the-blue-prism-hub-local-for-the-4-7-version/m-p/87778#M38441 steven.boggs 2024-01-19T21:22:00Z