topic RE: Control Room Plugin Data Not Accessible in Product Forum

Control Room Plugin Data Not Accessible

Tejaskumar_Darji — Thu, 15 Sep 2022 17:45:00 GMT

Hello All,

When accessing the Control Room plugin, we are getting the below error with the hub admin account.

Control Room plugin access is available by default to admin users.

Error - You don't have access to this page. Please contact your Blue Prism system administrator.

BP API in installed and configured. In connection also BP API URL is updated.

Is there anything else that needs to be set up to access the data in Control Room plugin?

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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RE: Control Room Plugin Data Not Accessible

expertcr — Mon, 19 Sep 2022 18:22:00 GMT

That may be an issue with the permission for the API to query the database.
Can you check that?

If the issue persists, please get in touch with our Technical Support team to serve you better if you keep having the issue.

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Luis Lopez
Customer Support Engineer English and Spanish
Blue Prism Ltd
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RE: Control Room Plugin Data Not Accessible

AllanRo — Sun, 12 Feb 2023 14:58:00 GMT

Just interested to understand if this has been resolved? I am experiencing the same issue and I have raised a call with technical support however haven't been able to resolve this.

regards

Allan

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Allan Ross
Digital Technologist
Nedbank
Europe/London
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RE: Control Room Plugin Data Not Accessible

CHOKKAKULAPushp — Wed, 15 Feb 2023 11:11:00 GMT

Hello Allan,

Is your issue resolved?

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CHOKKAKULA Pushpa
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RE: Control Room Plugin Data Not Accessible

AllanRo — Thu, 16 Feb 2023 15:50:00 GMT

Not yet. have a call with support on Monday.

regards

Allan

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Allan Ross
Digital Technologist
Nedbank
Europe/London
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RE: Control Room Plugin Data Not Accessible

CHOKKAKULAPushp — Thu, 16 Feb 2023 17:17:00 GMT

Hello,

Please let me know if you have found the solution and root cause for this. Thank you.

RE: Control Room Plugin Data Not Accessible

CHOKKAKULAPushp — Fri, 17 Feb 2023 07:56:00 GMT

RE: Control Room Plugin Data Not Accessible

Tejaskumar_Darji — Fri, 17 Feb 2023 13:29:00 GMT

It wasn't resolved for me. I tried to reinstall the hub and BP API again and checked all the log files but could not figure out the root cause of this issue.

If anyone figures it out please update it here for all of us.

------------------------------
If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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RE: Control Room Plugin Data Not Accessible

ramprasad.gajula — Tue, 21 Feb 2023 13:23:00 GMT

Hello Tejas,

Please follow the installation links below.

Installation videos (blueprism.com)

Note: Try to install HUB and Blue Prism API in the new windows server.

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Ram Prasad Gajula
Tech Lead
EY
Bangalore
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RE: Control Room Plugin Data Not Accessible

sastharpa — Sat, 06 May 2023 19:20:00 GMT

Hi Allan,

I am facing same issue on our environment. Could you please post the fix, if resolved.

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LAKSHMIGANESH Velayudham
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RE: Control Room Plugin Data Not Accessible

CHOKKAKULAPushp — Mon, 08 May 2023 07:50:00 GMT

Hello,
If you get error like 'You don't have access to this page. Please contact system administrator for help while trying to load the control room data' it might be because you haven't selected sign in using authentication server in BP's sign in settings.

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CHOKKAKULA Pushpa
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RE: Control Room Plugin Data Not Accessible

pranavred — Thu, 24 Aug 2023 15:20:00 GMT

@Tejaskumar_Darji
Did you find a fix for this? We have the same issue.

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Pranav
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RE: Control Room Plugin Data Not Accessible

Tejaskumar_Darji — Thu, 24 Aug 2023 16:01:00 GMT

No it is not resolved so far

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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RE: Control Room Plugin Data Not Accessible

RicardoAlmeida — Tue, 19 Sep 2023 10:08:00 GMT

Hello,

I have a similar issue and it seems that the API call is being done to the HUB address instead of the API address.

I'll explain with fictitious addresses:

HUB is set to https://hub.serverweb.com
API is set to https://serverweb.com

In browser console (F12) I get a 400 error with the https://hub.serverweb.com/api/workqueues/get-work-queues address but I think this should be calling https://serverweb.com/api/workqueues/get-work-queues as it is the API address.

API address is set correctly in hub environment settings.
API works fine as tested with Postman.

Can other users with same issue check if they get error 400 in browser console (F12) as well when accessing Control Room in HUB?

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Ricardo Almeida
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