topic Thank you all for giving me… in Product Forum

BluePrism Process fails in closed Remote Desktop Environment. Will VNC solve this issue??

RyoheiSuzuki — Tue, 29 Jan 2019 10:44:00 GMT

Hi all, I am running BluePrism on Windows Server 2012 environment using Remote Desktop Connection. When I start a process on this environment and close the RDC window, the process throws an error because the system is locked by closing the window. Then I found an article below, which is saying TeamViewer or VNC may conqure this kind of issues. - BluePrims in Remote Desktop Enviroment (Citrix) https://portal.blueprism.com/forums/technical-queries/processobject-studio/blueprims-remote-desktop-enviroment-citrix Does anyone try TeamViewer or VNC? and did it resolve the issue?? I would appreciate if you could give me your solutions. BR, Ryohei

Yes, I have seen people use…

david.l.morris — Tue, 29 Jan 2019 19:11:00 GMT

Yes, I have seen people use TeamViewer in order to avoid that locking issue with RDP. Haven't tried VNC.

Hi Ryohei, basically there…

WojciechLach1 — Wed, 30 Jan 2019 16:56:00 GMT

Hi Ryohei, basically there is a way, without additional software installed, to keep RPD alive. In our infrastructure we're running a native Windows 2012 and once we close the RDP window, runtime resource will come back to console keeping the session active an unlocked. We tried using VNC in the beginning and what it does is modifying some system settings to allow more than one console session. How actually does the session switch work? Once you connect through RDP you create RDPtcp session. To see the current state, on BP client desktop, try running ""qwinsta"" command. Blue Prism runtime desktop, ( or interactive client desktop) you want to keep alive once you close the RDP windows is closed, should redirect the session from RDPtcp to console. I will provide the most simple example how to create schedules that will automatically keep the session alive, simply by executing bat files. I strongly advise speaking with local IT department as this solution can be implemented on policy level. Below example is not perfect, it requires admin rights to be deployed and it just shows the mechanism used to keep the session active once RDP is closed Step 1. Create bat files 1. Create a bat file to grab the current user session number and save it in a text file in c:\bin folder, Save the below code as ID_Extract.bat echo off Mkdir C:\bin set MY_SESSION_ID=unknown for /f ""tokens=3-4"" %%a in ('query session %username%') do @if ""%%b""==""Active"" set MY_SESSION_ID=%%a set aa3=%MY_SESSION_ID% >C:\bin\MY_SESSION_ID.txt echo %aa3% pause 2. Create bat file executing console switch Save the below code as redirect_session.bat set /p MY_SESSION_ID=

Thank you all for giving me…

RyoheiSuzuki — Thu, 31 Jan 2019 13:13:00 GMT

Thank you all for giving me comments. I talked to our IT dept. about both team viewer and admin rights bat. but unfortunately neither one was allowed to us... Instead, they gave us a VMware Remote Console as a substitution of RDP and it works well! Thank you very much again. Ryohei

Hi, Â I encountered the sameâ€¦

NevilleWatson — Wed, 22 May 2019 13:02:00 GMT

Hi, Â I encountered the same before.Â The issue arises because the desktop used when the bots are running minimised is not the same descktop you see when you log in to a remote desktop session. I used UltraVNC succesfully to overcome this. You may also want to confrim that the screen resolution on the desktop observed in UltraVNC is the same as the resolution used for development. Â I noted that the default robotic desktop is 768x1024. If any element fingerprints rely on XY coordinates or of you are using global mouse click actions then these will be impacted. Â Â

RE: Hi Ryohei, basically there…

DavidVizcaíno — Thu, 23 Apr 2020 00:23:00 GMT

Hi,

Could you please provide a more detailed example of how you implemented this switch?

Thank you

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David Vizcaíno
RPA Programmer
EY
America/Bogota
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RE: Hi Ryohei, basically there…

Pralay — Sun, 03 Sep 2023 07:20:00 GMT

Hi All,

Basically I am facing same issue while closing/disconnecting/sign of RDP from my Laptop then Bot Schedule run/normally run is stopping in run time machine in production. I always keeping Open my system with RDP then it is running. I understand from your conversation that once RDP is closed BOT is not getting session and stop running. I am using BP version 7.2 and window 10. As I am new in BP can you suggest and give me steps how to resolve. Is there any in build feature that can help to resolve this issue. I cant work while running BOT because always need to keep open RDP. Login Agent can install ? is this Login Agent can resolve my issue. In that can can you suggest steps to follow how to install and use.

Thanks,

Pralay

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Pralay Das
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RE: Hi Ryohei, basically there…

Pralay — Sun, 03 Sep 2023 08:04:00 GMT

Hi,

Also I there is no any login option is implemented in Runtime resource machine(Production machine). Once I use RDP only can see blue screen with name of the user and automatically open desktop. No login option implemented. Is that when Sign off RDP automatically session was closed and when Bot start running as previously session is not available Bot stopping ?

Thanks,

Pralay

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Pralay Das
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RE: Hi Ryohei, basically there…

DevendranVenkatesh — Sun, 03 Sep 2023 09:01:00 GMT

HI,

For example if you don't have login agent and directly disconnecting the RDP session the process will be terminated also session will be offline.

To resolve this issue use need to use login agent concept as part of your VM machine. Basically Login agent will be login to the machine automatically and run the process in the backend. Please follow the below article to setup the login agent in your VM machine.

How to set up Login Agent : (blueprism.com)

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Best Regards,
Devendran Venkatesh
RPA - Technical Architect |
Riyadh 11413, Kingdom of Saudi Arabia
Phone. +966-556784162
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RE: Hi Ryohei, basically there…

Pralay — Mon, 04 Sep 2023 14:52:00 GMT

Hi Devendran,

Thank you for the suggestion. I have installed Login Agent and setup local policy and after restart when I tried import Login Agent Release file it is not showing wile browsing but in Login Agent folder all file available. Can you please why cant Import. Please see below screen shot.

When Importing Login Agent Release file. It is showing no file available. Do I need to install again ?

But when I navigate to C drive all file is available in Login Agent folder.

Can you suggest on this how proceed.

Thanks,

Pralay

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Pralay Das
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RE: Hi Ryohei, basically there…

harish.mogulluri — Tue, 05 Sep 2023 03:37:00 GMT

Hi parlay Das,

When you import the release file which option you have selected ?

If you are trying to import release file you need to select import release file other wise process or object.

If you selected process or object and trying to find release file it is not visible.

If you notice the file type in the screenshot( file explorer) it is referring to object but looks like you are looking to import release file .

So try to select import release file instead of object or process

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If I answered your query. Please mark it as the "Best Answer"

Harish Mogulluri
Lead developer
America/New_York TX
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RE: Hi Ryohei, basically there…

Pralay — Tue, 05 Sep 2023 12:14:00 GMT

Hi Harish,

Thank you for the instruction. I have followed same steps. But when I am trying to set up parameter giving below message. Can you please suggest how to proceed. I have already set up all local policy and set up Credentials from System Tab.

When I set up parameter to run Login giving below message

After click ok and right click and start then giving below message and terminating session. Also I have given screen shot for log file error message.

Can you please suggest why cannot able proceed. Can you please share me steps that need to be follow.

Thanks,

Pralay

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Pralay Das
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RE: Hi Ryohei, basically there…

DevendranVenkatesh — Tue, 05 Sep 2023 12:35:00 GMT

Hi,

Based on your screen shot, one thing you need to change it. Regarding the credentials name you kept as "BP-Bot" but in the control room the runtime resource host name getting displayed as "BP-BOT". So keep credentials name as "Windows Login: BP-BOT".

Also regarding the startup parameter of login process provide below values

1)Login locally : false

2)Domain: Provide the user domain. If you don't know check system admin team they will help you on this.

3)Send secure attention sequence: In case if you enabled SAS service in group policy level and services then select the value as true or else keep it as false.

Also please confirm whether login agent installed on VDI or VM server machine?

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Best Regards,
Devendran Venkatesh
RPA - Technical Architect |
Riyadh 11413, Kingdom of Saudi Arabia
Phone. +966-556784162
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RE: Hi Ryohei, basically there…

Pralay — Tue, 05 Sep 2023 12:49:00 GMT

Hi Devendra,

There is two Bot machine one is BP-BOT & BP-BOT1 . I have installed login Agent in two BOT machine no app server. I am trying to run login process from BP-BOT1 machine drag drop into same resource machine (BP-BOT1 machine) in control room. I don't know why BP-BOT machine showing offline although this machine is open already.

Thanks,

Pralay

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Pralay Das
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RE: Hi Ryohei, basically there…

DevendranVenkatesh — Wed, 06 Sep 2023 12:54:00 GMT

Hi,

If you want to test login agent and etc. Basically app server need to be setup to avoid these issues. Once your bot machine connected with app server and please make sure below areas are fine.

· Runtime resource should connected with app server

· Make sure personal run time resource check box selected in the settings tab.

· Make sure listener is up and running.

· Make sure login agent is installed and services are up and running.

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Best Regards,
Devendran Venkatesh
RPA - Technical Architect |
Riyadh 11413, Kingdom of Saudi Arabia
Phone. +966-556784162
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