https://community.blueprism.com/t5/Product-Forum/Blue-Prism-stops-when-using-MAPIEx-VBO/m-p/48367#M3906 Hello! So, i'm using MAPIEx VBO. I have a simple process with two stages: "Sent mail" and "Get mail". Sometimes Blue Prism stops on first or second step. Then it not responding for about ten minutes and then closed. When checking mail in Outlook i can see that my message both in "sent items" and "inbox" folders. In Windows Event Viewer we have following: 1)Error 23.07.2017 15:16:19 Application: Automate.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 1EEB0171 2)Error 23.07.2017 15:16:19 Faulting application name: Automate.exe, version: 5.0.23.0, time stamp: 0x58049026 Faulting module name: EMSMDB32.DLL_unloaded, version: 0.0.0.0, time stamp: 0x58c7ad73 Exception code: 0xc0000005 Fault offset: 0x1eeb0171 Faulting process id: 0x2b74 Faulting application start time: 0x01d30392fb2d4407 Faulting application path: C:\Program Files\Blue Prism Limited\Blue Prism Automate\Automate.exe Faulting module path: EMSMDB32.DLL Report Id: 960f7a92-6f87-11e7-be59-2cd05a80629a 3)Information 23.07.2017 15:27:12 Windows Error Reporting Fault bucket 500, type 5 Event Name: BEX Response: Not available Cab Id: 0 Problem signature: P1: Automate.exe P2: 5.0.23.0 P3: 58049026 P4: EMSMDB32.DLL_unloaded P5: 0.0.0.0 P6: 58c7ad73 P7: 1eeb0171 P8: c0000005 P9: 00000008 P10: Attached files: C:\Users\username\AppData\Local\Temp\WER49D8.tmp.WERInternalMetadata.xml C:\Users\username\AppData\Local\Temp\WER5224.tmp.appcompat.txt C:\Users\username\AppData\Local\Temp\WER52E0.tmp.hdmp C:\Users\username\AppData\Local\Temp\WER67E7.tmp.reg.txt C:\Users\username\AppData\Local\Temp\WER6807.tmp.wmi.txt C:\Windows\system32\drivers\etc\hosts C:\Windows\system32\drivers\etc\lmhosts.sam C:\Windows\system32\drivers\etc\networks C:\Windows\system32\drivers\etc\protocol C:\Windows\system32\drivers\etc\services C:\Users\username\AppData\Local\Temp\WER7B69.tmp.version.txt C:\Users\username\AppData\Local\Temp\WER7B7A.tmp.WERDataCollectionFailure.txt These files may be available here: C:\Users\kostiantyn.ryzhevsky\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Automate.exe_fba046e6a98e93dda086e2e891a670e28b6a8a1_cab_02b03f5d Analysis symbol: Rechecking for solution: 0 Report Id: 960f7a92-6f87-11e7-be59-2cd05a80629a Report Status: 8 Thanks in advance for any help! Sun, 23 Jul 2017 14:41:00 GMT Tetiana_shkavro 2017-07-23T14:41:00Z https://community.blueprism.com/t5/Product-Forum/Blue-Prism-stops-when-using-MAPIEx-VBO/m-p/48367#M3906 Hello! So, i'm using MAPIEx VBO. I have a simple process with two stages: "Sent mail" and "Get mail". Sometimes Blue Prism stops on first or second step. Then it not responding for about ten minutes and then closed. When checking mail in Outlook i can see that my message both in "sent items" and "inbox" folders. In Windows Event Viewer we have following: 1)Error 23.07.2017 15:16:19 Application: Automate.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 1EEB0171 2)Error 23.07.2017 15:16:19 Faulting application name: Automate.exe, version: 5.0.23.0, time stamp: 0x58049026 Faulting module name: EMSMDB32.DLL_unloaded, version: 0.0.0.0, time stamp: 0x58c7ad73 Exception code: 0xc0000005 Fault offset: 0x1eeb0171 Faulting process id: 0x2b74 Faulting application start time: 0x01d30392fb2d4407 Faulting application path: C:\Program Files\Blue Prism Limited\Blue Prism Automate\Automate.exe Faulting module path: EMSMDB32.DLL Report Id: 960f7a92-6f87-11e7-be59-2cd05a80629a 3)Information 23.07.2017 15:27:12 Windows Error Reporting Fault bucket 500, type 5 Event Name: BEX Response: Not available Cab Id: 0 Problem signature: P1: Automate.exe P2: 5.0.23.0 P3: 58049026 P4: EMSMDB32.DLL_unloaded P5: 0.0.0.0 P6: 58c7ad73 P7: 1eeb0171 P8: c0000005 P9: 00000008 P10: Attached files: C:\Users\username\AppData\Local\Temp\WER49D8.tmp.WERInternalMetadata.xml C:\Users\username\AppData\Local\Temp\WER5224.tmp.appcompat.txt C:\Users\username\AppData\Local\Temp\WER52E0.tmp.hdmp C:\Users\username\AppData\Local\Temp\WER67E7.tmp.reg.txt C:\Users\username\AppData\Local\Temp\WER6807.tmp.wmi.txt C:\Windows\system32\drivers\etc\hosts C:\Windows\system32\drivers\etc\lmhosts.sam C:\Windows\system32\drivers\etc\networks C:\Windows\system32\drivers\etc\protocol C:\Windows\system32\drivers\etc\services C:\Users\username\AppData\Local\Temp\WER7B69.tmp.version.txt C:\Users\username\AppData\Local\Temp\WER7B7A.tmp.WERDataCollectionFailure.txt These files may be available here: C:\Users\kostiantyn.ryzhevsky\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Automate.exe_fba046e6a98e93dda086e2e891a670e28b6a8a1_cab_02b03f5d Analysis symbol: Rechecking for solution: 0 Report Id: 960f7a92-6f87-11e7-be59-2cd05a80629a Report Status: 8 Thanks in advance for any help! Sun, 23 Jul 2017 14:41:00 GMT https://community.blueprism.com/t5/Product-Forum/Blue-Prism-stops-when-using-MAPIEx-VBO/m-p/48367#M3906 Tetiana_shkavro 2017-07-23T14:41:00Z https://community.blueprism.com/t5/Product-Forum/Blue-Prism-stops-when-using-MAPIEx-VBO/m-p/48368#M3907 Have you looked at the Mapiex problem solving articles in the knowledgebase? There is advice there about making sure you have 32bit Outlook installed, turning on email account cache etc.. Tue, 25 Jul 2017 21:25:00 GMT https://community.blueprism.com/t5/Product-Forum/Blue-Prism-stops-when-using-MAPIEx-VBO/m-p/48368#M3907 Denis__Dennehy 2017-07-25T21:25:00Z https://community.blueprism.com/t5/Product-Forum/Blue-Prism-stops-when-using-MAPIEx-VBO/m-p/48369#M3908 Hello Shkavro, did you manage to resolve this issue?  We 're experiencing the same problem with the EMSMDB32.DLL using Outlook 2016 version. I did an extensive research but nothing. Also, the Blue Prism support actions are not sufficient. They just redirect you to a MSDN link where there is no actual solution to the problem.   Thanks in advance, Tasos Thu, 02 Aug 2018 21:11:00 GMT https://community.blueprism.com/t5/Product-Forum/Blue-Prism-stops-when-using-MAPIEx-VBO/m-p/48369#M3908 AnastasiosKrap1 2018-08-02T21:11:00Z