topic RE: Edge Brower Extension was not found in BP 6.10.2 in Product Forum

Edge Brower Extension was not found in BP 6.10.2

Sheela — Tue, 28 Jun 2022 15:16:00 GMT

Hi Team,

I'm automating a process using BP V6.10.2 which is launched in MS Edge.
I'm able to launch and spy the application initially.
Later when I tried to launch the application, getting below error

"Internal :Failed to perform step 1 Navigate Stage 'Navigate 1' on page launch -
The browser extension was not detected . Please check that it has been installed and enabled.
For more information, see the browser extension user guide."

Any suggestions/solutions for this issue is highly appreciated.

Regards,
Sheela

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Sheela Parthasarathy
Assistant Consultant
TCS
Pacific/Apia
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RE: Edge Brower Extension was not found in BP 6.10.2

steven.boggs — Tue, 28 Jun 2022 19:32:00 GMT

Hi Sheela,

There is a known issue where the next launch of the browser after termination could result in the 'browser not detected' exception being raised. This issue has been fixed in Blue Prism versions 6.10.3+ and 7.0.1+.

There are several other recommendations for investigating, troubleshooting, and preventing this error in our Knowledge Base article, "Why do I get error 'The browser extension was not detected' when attempting to launch a browser based (Chrome, Firefox or Edge Chromium) application?" -- it would likely be helpful to review this resource and implement the suggestions. If further help with this is needed, open a Support ticket with us so we can provide additional assistance.

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Steve Boggs
Senior Product Support Engineer
Blue Prism
Austin, TX
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RE: Edge Brower Extension was not found in BP 6.10.2

Tejaskumar_Darji — Tue, 05 Jul 2022 11:37:00 GMT

Hi Steve,

I'm facing the same issue in 6.10.4

Is this certainly resolved?

I did all the suggested changes mentioned in the KB article but nothing helped.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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RE: Edge Brower Extension was not found in BP 6.10.2

RaviSingh — Tue, 05 Jul 2022 13:44:00 GMT

Hello @Tejaskumar Darji,

I have seen this issue with multiple sessions (users in dev) on the same machine working on Edge. Once one user logoff, it start working.

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Ravi Singh
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RE: Edge Brower Extension was not found in BP 6.10.2

sahana.mohan — Wed, 06 Jul 2022 05:59:00 GMT

Hi Sheela,

I faced similar issue and installing the Blue Prism Browser Extension helped to resolve the error.

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Sahana Mohan
Solution Designer
Blueprism
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RE: Edge Brower Extension was not found in BP 6.10.2

Sheela — Tue, 12 Jul 2022 06:59:00 GMT

Thank you all for suggestion.
@steven.boggs
I followed the suggestions in Knowledge Base article and issue is resolved for me.
Thank you for your response.

Regards,
Sheela

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Sheela Parthasarathy
Assistant Consultant
TCS
Pacific/Apia
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