topic RE: HUB 4.7 installation failure in Product Forum

HUB 4.7 installation failure

AllanRo — Fri, 20 Jan 2023 08:20:00 GMT

Hi.

Has anyone experienced an issue with HUB 4.7 installation. I keep getting the error "Connection failed" when entering the SQL connecting info.

Strange thing though, when running HUB 4.6 installation it works. Account running the install has sysadmin permissions.

Hub Version 4.7

HUB 4.6 installation (Same SQL connection details)

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Allan Ross
Digital Technologist
Nedbank
Europe/London
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RE: HUB 4.7 installation failure

AllanRo — Fri, 20 Jan 2023 11:24:00 GMT

Hi all

Helps to read the release notes, my bad

connection strings are used. SQL Server must be configured to use SSL encryption, using certificates issued by a trusted certificate authority. Self-signed certificates are not sufficient to meet the requirements of this enhancement. Both the installer and upgrader have been updated to reflect this security enhancement.
If you are upgrading

regards
Allan

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Allan Ross
Digital Technologist
Nedbank
Europe/London
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RE: HUB 4.7 installation failure

NileshJadhavBP — Fri, 20 Jan 2023 17:45:00 GMT

Hi @Allan Ross,

You are right , SQL Server must be configured to use SSL encryption, using certificates issued by a trusted certificate authority for HUB 4.7 installation.

Thanks
Nilesh

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Nilesh Jadhav
Senior RPA Specialist
ADP
India
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RE: HUB 4.7 installation failure

AbhishekKumar1 — Wed, 19 Jul 2023 09:16:00 GMT

Hi,

How did you resolved the issue? I am planning to use it as a sandbox and will install everything in one server. I have configured self signed certificate and in db it looks SSL encrypted however I am not able to go through with the installation. Do you have any idea?

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Abhishek Kumar
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RE: HUB 4.7 installation failure

ramprasad.gajula — Wed, 19 Jul 2023 10:55:00 GMT

Hello,

Follow below steps. It may resolve your issue.

· Open SQL Server 2019 Configuration Manager

· SQL Browser Service – Ensure the SQL Browser Service on the SQL Server is enabled to allow for a SQL Instance to be found. For SQL Server Express this service is typically disabled by default.

· Enabling TCP/IP Connectivity – Where remote connectivity is required for SQL, check that TCP/IP connectivity is enabled for the SQL Instance. Microsoft provide articles specific to each version of SQL that provide instructions to Enable the TCP/IP Network Protocol for SQL Server.

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Ram Prasad Gajula
Tech Lead
EY
Bangalore
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RE: HUB 4.7 installation failure

Amruthasimplify — Thu, 21 Sep 2023 06:31:00 GMT

Hi Abhishek,

Were you able to resolve the issue? If yes, please share your resolution. I'm facing the same error during the Authentication Server SQL Connection step.

I followed the steps for Hub installation in the BluePrism Learning Portal (https://blue-prism.docebosaas.com/learn/course/16964/play/37486/install-hub).

I have followed the steps suggested by @Ram Prasad Gajula

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Amrutha Sivarajan
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RE: HUB 4.7 installation failure

ramprasad.gajula — Thu, 21 Sep 2023 13:30:00 GMT

Hi Amrutha,

If you are installing HUB 4.7, you may need to create a self-signed certificate for SQL server to interact with HUB.

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Ram Prasad Gajula
Tech Lead
EY
Bangalore
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RE: HUB 4.7 installation failure

Amruthasimplify — Mon, 02 Oct 2023 08:21:00 GMT

Hi Ram,

I generated self signed certificates and copied to Web server. Followed the steps as in the documentation. I'm still unable to make a connection with the SQL server from my web server.

I have installed the SQL server Express and BluePrism in my local machine and the message broker, IIS, .NET framework, and trying to install hub as well in the same web server. Do you have any thoughts on why it is happening?

Highlighted in yellow is the sql server self signed certificate and blue highlighted is the website certificates in the Web Server running in Windows Server 2022.

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Amrutha Sivarajan
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