topic RE: Unable to double click link - tried several solutions in Product Forum

Unable to double click link - tried several solutions

sgalaviz — Wed, 29 Jun 2022 23:29:00 GMT

Hi all,

I'm facing an issue where I need to double click a link on a dynamically-found link that will open up a document. This was previously working in IE (and IEMode in Edge), but I've been working on migrating it to chrome. This is the only element I'm having issues with.

For context, I have the BOT currently picking up the xpaths for the documents and then looping over them to open up the documents. The xpaths are working perfectly; They can global hover and click just fine, but when double click is set up - nothing happens.

What I've tried so far:
-Focus/Global Hover/Hover/Activate Window(from browser element) and then DoubleClick element.
-Focus and 2 click expressions back to back.
-Tried separating the 2 click expressions into separate stages.
-Tried changing the element type to different HTML items.
-When I was stepping over any configuration mentioned above during my testing, it would randomly work at low chances. This got me to build a retry loop over this navigate stage, but this didn't work either.
-Tried identifying element in Browser Mode and UI Mode to see if there was a difference. There was none.

What I've tested that works, but I'm not sure how to get screen coordinates/position for the dynamic element:
-Global hover on dynamic element and then Global Double Mouse Click on browser element(X and Y were statically tested of course).

Information:
Attributes picked up from Browser mode

Attributes picked up from Browser mode (the table cell holding the element above)

Attributes picked up from UIA Mode

The webpage in question. The Highlighted item is what needs to be double-clicked in order to open the document.

Please let me know if there is more information needed. I'm hoping this element doesn't hold me back to go back to IEMode and waste the time I've worked on this chrome migration.

Many thanks.

------------------------------
Saul Galaviz
------------------------------

RE: Unable to double click link - tried several solutions

John__Carter — Thu, 30 Jun 2022 08:28:00 GMT

Hi Saul - try separating the 2 single clicks with a small pause, maybe 0.5 seconds.

------------------------------
John Carter
Professional Services
Blue Prism
------------------------------

RE: Unable to double click link - tried several solutions

RamónRequena_L1 — Thu, 30 Jun 2022 12:44:00 GMT

I am almost 100% that there is a way to mimic double click with the keyboard. You could try to use global send keys to the said element, at least that's how I solve it whenever I get an element that is not responsive through clicks.

EDIT: actually, {ENTER} should do the trick.

------------------------------
Ramón Requena López
RPA Developer
Magenta Telekom
------------------------------

RE: Unable to double click link - tried several solutions

VikrantSharma — Thu, 30 Jun 2022 14:10:00 GMT

Hi Saul,

A couple of things to try:

a. Can the document be opened manually by single click rather than double? If yes, then try changing the Navigate action to Click rather than Double-Click.
a. Look at the extreme right of the address bar and check if you see the below highlighted icon after your click action is executed. If yes, then the pop-up is blocked from opening and hence, the page is not able to open.

------------------------------
Vikrant Sharma
Senior Solution Designer
Blue Prism
------------------------------

RE: Unable to double click link - tried several solutions

RohitSrivastav1 — Thu, 30 Jun 2022 14:41:00 GMT

Hi Saul,

I have faced same issue with one of the projects I worked on. While the solution is made possible, I am using and I will recommend using javascript invoke if possible.

But do keep in mind that you will need to update this again by the year end as javascript support will stop.

Regards,
WeightyRPAMatey

------------------------------
Rohit Srivastava
------------------------------

RE: Unable to double click link - tried several solutions

sgalaviz — Thu, 30 Jun 2022 16:11:00 GMT

Hi John,

I've tried this with varying levels of small pauses but the single clicks just don't work in junction. I did this within the single stage and then connected over 3 stages.

------------------------------
Saul Galaviz
------------------------------

RE: Unable to double click link - tried several solutions

sgalaviz — Thu, 30 Jun 2022 16:31:00 GMT

Thanks for the suggestion.

I tried this manually but it didn't work; Tried is again in the BOT by selected the element and then clicking enter with no success. It's an intranet application that is probably different with how you interact with windows based elements is why I'm assuming this won't do it.

The best thing I see on this is using mouse keys and then using the '+' by the numpad - though I believe I'll need to build an additional object to hit Ok on the prompt each time I enter it. Also I'm not sure how to enter it with a Global Send Key Event stage as "<{ALT}<{SHIFT}{NumLock}>{SHIFT}>{ALT}" doesn't seem to be doing the trick.

------------------------------
Saul Galaviz
------------------------------

RE: Unable to double click link - tried several solutions

sgalaviz — Thu, 30 Jun 2022 16:35:00 GMT

Hi, thanks for reaching out.

These documents can only be opened by a double click. Double clicking opens a list of items that isn't too helpful for this. Additionally, no pop-up is getting blocked when I try executing the dual single click actions, with or without delays.

------------------------------
Saul Galaviz
------------------------------

RE: Unable to double click link - tried several solutions

sgalaviz — Thu, 30 Jun 2022 16:36:00 GMT

Hi Rohit,

Thanks for the suggestion. Though I like the idea of this, I'd like to figure out a longer-term solution now instead of during EOY time.

------------------------------
Saul Galaviz
------------------------------

RE: Unable to double click link - tried several solutions

RohitSrivastav1 — Thu, 30 Jun 2022 17:21:00 GMT

Hi Saul,

Though you are right about finding a permanent solution, but in my case this was a live process so I had to.

I'll closely follow this thread and post if I find a work around. One way I was thinking of but haven't tried, is to go with coordinates.

I did it in case of a windows application and was successful but not chrome/browser.

This issue is mainly because, I think websites made on Angular accepts global mouse click and not just click, which apparently is not an option in current chrome application modular

------------------------------
Rohit Srivastava
------------------------------

RE: Unable to double click link - tried several solutions

sgalaviz — Thu, 30 Jun 2022 17:55:00 GMT

Coordinates (x, y) will work, I just don't think I'll be able to get them from these dynamically found documents as they don't return any attributes which contain their screen position.

I'm thinking I might have to revert to IE mode at this point.

------------------------------
Saul Galaviz
------------------------------

RE: Unable to double click link - tried several solutions

shashank.kumar280 — Sat, 02 Jul 2022 04:13:00 GMT

@Saul Galaviz

The element screenshots from your application modeler have some X,Y coordinates among the attributes(UIA X, UIA Y, Web X, Web Y, etc.). Are these the coordinates that you need to double click at? Did you already try reading the coordinate attributes using read stage as below?

Also if your are using the latest version of Utility - General from DX, there is a action to perform Mouse Click at desired coordinates. You can call a sleep action in between two click stages to mimic double clicks.

https://digitalexchange.blueprism.com/dx/entry/3439/solution/utility---general

------------------------------
Shashank Kumar
DX Integrations Partner Consultant
Blue Prism
Singapore
+6581326707
------------------------------

RE: Unable to double click link - tried several solutions

KanchanAgarwal — Tue, 05 Jul 2022 06:17:00 GMT

@ Saul,

Once I faced the same challenge of double-clicking, that time I set the focus on that button/link and then through the send keys press the Enter button. It worked well in my case. You can try it.

Thanks,

------------------------------
Kanchan Agarwal
Business Associate RPA
Agilent Technologies
Haryana
------------------------------

RE: Unable to double click link - tried several solutions

sgalaviz — Tue, 05 Jul 2022 16:18:00 GMT

Hi Shashank,

The X and Y attributes refer to the X and Y lengths of the dimensions (the element found was X x Y pixels). I have no elements to go off of in order to simply click the position at the correct element.

------------------------------
Saul Galaviz
------------------------------

RE: Unable to double click link - tried several solutions

sgalaviz — Tue, 05 Jul 2022 16:19:00 GMT

Hi Kanchan,

Enter is not an option in my case. It is an intranet application and it simply wasn't programmed to accept enter as a double click in this section of the application.

------------------------------
Saul Galaviz
------------------------------

RE: Unable to double click link - tried several solutions

shashank.kumar280 — Wed, 06 Jul 2022 05:19:00 GMT

@Saul Galaviz

You mentioned about the Global hover in your initial post. Were you able to get the cursor over the element to be clicked?

------------------------------
Shashank Kumar
DX Integrations Partner Consultant
Blue Prism
Singapore
+6581326707
------------------------------

RE: Unable to double click link - tried several solutions

Satish1414 — Wed, 06 Jul 2022 12:53:00 GMT

Hi Saul ,

If you are able to spy the element and able to get a option for Click Center etc .,
After spying the element can you change element Type to "Button" and the attributes similar to "Button" and check if you are getting double click option and select .

Hope this helps .

Regards,
Satish Gunturi
Senior Consultant
Ignite IPA Pvt Ltd .

------------------------------
Satish Gunturi
------------------------------

RE: Unable to double click link - tried several solutions

sgalaviz — Wed, 06 Jul 2022 15:27:00 GMT

Hello,

No I haven't. Global hover works fine by mousing over the correct element but afterwards I'm unable to retrieve a consistent double single click/double click.
At this point, I've already reverted to IEMode from chrome.

------------------------------
Saul Galaviz
------------------------------

RE: Unable to double click link - tried several solutions

sgalaviz — Wed, 06 Jul 2022 15:29:00 GMT

I tried this manually but it didn't work; Tried is again in the BOT by selected the element and then clicking enter with no success. It's an intranet application that is probably different with how you interact with windows based elements is why I'm assuming this won't do it.

At this point, I've already reverted to IEMode from chrome.

------------------------------
Saul Galaviz
------------------------------

RE: Unable to double click link - tried several solutions

sgalaviz — Wed, 06 Jul 2022 15:30:00 GMT

Hello,

I tried making this into a Button previously. This wasn't working for me either when I tried any combination of click/doubl click.

At this point, I've already reverted to IEMode from chrome.

------------------------------
Saul Galaviz
------------------------------