topic Hi John - I checked the login in Product Forum

Unable to login resource pc from application server once it gets logged out.

MohanKudimi — Wed, 13 Jul 2016 19:08:00 GMT

We have application server and some available resources. By login agent we are able to log out a resource pc but once it gets logged out, resource pc is getting disconnected. Is it possible to login the disconnected resource pc from application server? or Is any other way to login the logged out resource pc. Hope you got my question. Thanks in Advance

Hi Mohan - yes it is possible

John__Carter — Wed, 13 Jul 2016 21:00:00 GMT

Hi Mohan - yes it is possible but it sounds like your Login Agent isn't set up quite right. What should happen after log out is that resource pc come back online. The resource pc running in the 'user space' is closed down at log out (just like all the other user apps) but then Login Agent starts resource pc again in the 'system space'. You won't see the resource pc application window, but from control room you should see it become available again. Once that happens you can run the Login process. I suggest you review the Login Agent set up instructions to recheck you've followed the steps closely.

Hi John,

TomBlackburn1 — Thu, 14 Jul 2016 12:29:00 GMT

Hi John, Do we know what the latency period is between resource offline to online? Or is that down to system specs? Thanks Tom

Hi Tom - I don't think there

John__Carter — Mon, 18 Jul 2016 18:16:00 GMT

Hi Tom - I don't think there is a set time, it's down to specs - the faster the machine can log in/out, the quicker the time between the death and birth of the instances of resource pc.

Hi John - I checked the login

MohanKudimi — Tue, 19 Jul 2016 13:40:00 GMT

Hi John - I checked the login set up Instructions and I followed all the steps correctly but still facing the same issue. Can you elaborate the solution? I think login agent service is getting stopped after the log off. is there any other way to resolve this issue? Thanks in advance.

Hi Mohan - I think it best if

John__Carter — Tue, 19 Jul 2016 13:50:00 GMT

Hi Mohan - I think it best if you contact the BP Support team, this forum isn't an effective way to resolve issues like this. Provide them with as much information as you can - BP version, OS version, DB connection details, Event logs etc (see https://portal.blueprism.com/customer-services/support).

Ok we are also thinking the

MohanKudimi — Tue, 19 Jul 2016 13:55:00 GMT

Ok we are also thinking the same thank you.

Did you manage to solve issue

MartinsSeimuski — Tue, 23 Aug 2016 15:25:00 GMT

Did you manage to solve issue?

I would like to know as well.

Carol.Ouellet — Thu, 13 Oct 2016 21:45:00 GMT

I would like to know as well.

Same here. Need hellp please.

tjunicho — Wed, 01 Mar 2017 15:27:00 GMT

Same here. Need hellp please.

Self solved. I suppose I got

tjunicho — Thu, 02 Mar 2017 08:57:00 GMT

Self solved. I suppose I got it right. Everything done as instructed and then opened the Login Agent Service Properties on the runtime resource. Clicked ""Logon"" Tab and the default setting is the ""Local System Account"" checked. Instead, I checked the ""Account"" and entered my admin user/password. It worked!! The runtime resource re-connected within a few seconds after it got disconnected. I 'd rather Active Directory accout(something like NT AUTHORITY\LocalService or NT AUTHORITY\NetworkService) than the admin user/password, but it didn't work. Hope it helps.