topic RE: Facing issues with Blue Prism Desktop Connection in Product Forum

Facing issues with Blue Prism Desktop Connection

Tejaskumar_Darji — Fri, 25 Aug 2023 06:23:00 GMT

Hello all,

While setting up Blue prism desktop product we are not able to setup a successful connection.

All the required products are installed on the machine and Hub is working.

BP API is installed with default settings on port 443.

BP DW API is moved to port 562 to avoid any potential clash as mentioned in installation video but not in the guide.

Any idea what are we missing here or how to check logs? I do not see any event viewer entry for the same so looking for help.

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Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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RE: Facing issues with Blue Prism Desktop Connection

Tejaskumar_Darji — Fri, 25 Aug 2023 10:24:00 GMT

Also it gets hang indefinitely without any response for hours.

Where can we check logs for Blue prism desktop?

RE: Facing issues with Blue Prism Desktop Connection

ramprasad.gajula — Fri, 25 Aug 2023 12:44:00 GMT

Hi Tejas,

Did you get a chance to change the application pool identity for Blue Prism desktop API in ISS?

Please see the screenshots below for your reference.

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Ram Prasad Gajula
Tech Lead
EY
Bangalore
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RE: Facing issues with Blue Prism Desktop Connection

Tejaskumar_Darji — Fri, 25 Aug 2023 12:47:00 GMT

Yes that is updated as mentioned in guide

RE: Facing issues with Blue Prism Desktop Connection

Tejaskumar_Darji — Fri, 25 Aug 2023 12:49:00 GMT

Something is off with BP API I doubt!

If I browse BP API from IIS it opens this-

RE: Facing issues with Blue Prism Desktop Connection

ramprasad.gajula — Fri, 25 Aug 2023 13:06:00 GMT

Hi Tejas,

Thank you for the update.

Are you able to access the work queues or schedules in Blue Prism web control room?

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Ram Prasad Gajula
Tech Lead
EY
Bangalore
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RE: Facing issues with Blue Prism Desktop Connection

Tejaskumar_Darji — Fri, 25 Aug 2023 13:10:00 GMT

No.... "Something went wrong" error popup in Hub when trying to access CR

RE: Facing issues with Blue Prism Desktop Connection

Tejaskumar_Darji — Fri, 25 Aug 2023 13:13:00 GMT

Hub error log states this "The SSL connection could not be established, see inner exception. =>> ---> System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception. =>> "

We are using all self-signed certs that were generated from Powershell as shown in the guide.

RE: Facing issues with Blue Prism Desktop Connection

ramprasad.gajula — Fri, 25 Aug 2023 13:18:00 GMT

Blue Prism Desktop work this way: - Authentication Server>> HUB >>Blue Prism API>>Blue Prism Desktop.

Please try to fix the Blue Prism Api issue first and then try Blue Prism Desktop.

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Ram Prasad Gajula
Tech Lead
EY
Bangalore
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RE: Facing issues with Blue Prism Desktop Connection

Tejaskumar_Darji — Fri, 25 Aug 2023 13:22:00 GMT

Yeah, can you help me with what needs to be fixed with BP API? Or how can I find what is off with BP API?

RE: Facing issues with Blue Prism Desktop Connection

ramprasad.gajula — Fri, 25 Aug 2023 15:19:00 GMT

Hi Tejas,

It may hard to explain via chat. My suggestion is that it might be better to create a new virtual machine and perform a fresh installation.

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Ram Prasad Gajula
Tech Lead
EY
Bangalore
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RE: Facing issues with Blue Prism Desktop Connection

Tejaskumar_Darji — Fri, 25 Aug 2023 15:25:00 GMT

We are implementing this configuration following a fresh VM reset because we previously also encountered several instances of getting stuck on this complicated setup structure. Thanks for your response. If you get to know any resolution please post here.