topic RE: January 2020 Windows Security Patches - Login Agent Broken in Product Forum

January 2020 Windows Security Patches - Login Agent Broken

bjwestwo — Sat, 18 Jan 2020 19:45:00 GMT

All,

The implementation of this month's set of Windows Security Updates caused our Login Process to not work. Has anyone else experienced this issue since patching this month?: A call to the Login object's Log In action returned with an error of ""ERROR: Exception : : The operation has timed out.". We tried repairs of the Login Agent, start - stops, reboots, event log review of resource and server, you name it, and no luck fixing the issue. We did end up getting things to work again by uninstalling Blue Prism and the Login Agent on the resources, rebooting, installing Blue Prism and the Login Agent again, rebooting, logging back in, ran the Logout action from the control room of a client machine, and then tried the Login process from the Control Room on a resource and it worked at that point. That was the sequence that worked for us. This seems to detail the patch related information that likely caused the issue: https://cyber.dhs.gov/ed/20-02/.

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Brenton Westwood
Systems Analyst
Southern Company
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RE: January 2020 Windows Security Patches - Login Agent Broken

diane.sanzone — Wed, 12 Jan 2022 15:20:00 GMT

Yes, we have the same. If you find which patch is the issue, can you please post it here? We will do the same.

Please disregard - I didn't notice the year on the original post, sorry!

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Diane Sanzone
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RE: January 2020 Windows Security Patches - Login Agent Broken

bjwestwo — Wed, 12 Jan 2022 16:08:00 GMT

January seems like a bad month for Blue Prism vs. Windows Security Patches! Please see this post and reply there: January 2021 Windows Security Patches - Breaking Single Sign-on to Blue Prism? | Blue Prism Product. Also, I am creating a case with Blue Prism Support.

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Brenton Westwood
Systems Analyst
Southern Company
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RE: January 2020 Windows Security Patches - Login Agent Broken

steven.boggs — Wed, 12 Jan 2022 16:36:00 GMT

Hi Brenton,

Our latest updates and guidance for this scenario can be found in our Knowledge Base here: https://help.blueprism.com/Alerts/1784860762/Latest-on-Windows-updates-from-11th-January-2022-causing-authentication-issues-in-Blue-Prism.htm

This page will be continually updated as information about this becomes available.

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Steve Boggs
Senior Software Support Engineer
Blue Prism
Austin, TX
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