topic RE: Edge connecting issue between Dev and Prd in Product Forum

Edge connecting issue between Dev and Prd

StephanieStrydom — Wed, 01 Jun 2022 14:19:00 GMT

Hi, we have two environments - Dev and Prd. We are using Blue Prism 6.6. Our Edge browsers are different versions, we have the Edge Browser extension installed. In dev our objects work, but if we release it to prod, the object doesn't connect. Do you think its the different Edge versions? What are our options - because the updates will be pushed to Edge.

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Stephanie Strydom
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RE: Edge connecting issue between Dev and Prd

Neel1 — Wed, 01 Jun 2022 17:58:00 GMT

hello @StephanieStrydom
Although as per browser compatibility matrix BP Version 6.6 do not support edge officially (https://bpdocs.blueprism.com/browser-compatibility.htm)
but can you share with snapshot if there is any error coming ?
and is there different in edge version in both the env?

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Neeraj Kumar
Technical Architect
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RE: Edge connecting issue between Dev and Prd

JacobClary — Wed, 01 Jun 2022 18:44:00 GMT

Hey Stephanie, I hope you are doing well today.

Like Neeraj mentioned, there is not official compatibility/support for for Edge on Blue Prism version 6.6. Edge did not become officially supported until Blue Prism version 6.8. On top of that, newer Blue Prism versions fix a lot of compatibility issues with all browsers, 6.10.4 being an example of a better option for Browser compatibility. It is definitely very possible that the Edge version plays an impact in how it interacts with Blue Prism. If it is possible, I do think an upgrade to one of the 6.10 versions would be the best for browser compatibility.

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Jacob Clary
Customer Support Engineer
Blue Prism
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RE: Edge connecting issue between Dev and Prd

StephanieStrydom — Thu, 02 Jun 2022 10:50:00 GMT

Thanks for the responses. There were no errors msgs, just elements not being found. We will upgrade our version to 6.10.4. Thanks for the assitance.

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Stephanie Strydom
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