topic Send Mail with attachment Issue - Using MS Outlook VBO and Send Mail action in Product Forum

Send Mail with attachment Issue - Using MS Outlook VBO and Send Mail action

Pralay — Fri, 25 Aug 2023 11:26:00 GMT

Hi,

I am new in Blue Prism. My requirement is I need to send or reply email with attachment. I am using MS Outlook VBO and action is "Send Email" but email is not sending from Outlook. can any one help me on this.

Given below is the flow. Is there anything wrong with this below flow that I have created. Please need your help.

Thanks,

Pralay

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Pralay Das
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RE: Send Mail with attachment Issue - Using MS Outlook VBO and Send Mail action

Soumya21 — Mon, 28 Aug 2023 03:23:00 GMT

Is outlook application open?

There is nothing wrong in inputs of send email action outlook VBO.

Can you please check in outbox

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Soumya k RPA Developer
RPA Developer
Qualesce India Private Limited
Bangalore
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RE: Send Mail with attachment Issue - Using MS Outlook VBO and Send Mail action

Pralay — Mon, 28 Aug 2023 06:35:00 GMT

Yes Soumya, Outlook is always open. Here is my case there is two account (bot@mindlance.com , SalesOpsBot@mindlance.com) in one Outlook highlighted in yellow in below screen shot. When I send email using Action "Send Email" now I found sent email in first account (bot@mindlance.com ) "Sent Item" folder although I tried to send from second account (SalesOpsBot@mindlance.com). Is there any settings required for this or how to set up. And also I found that If I mentioned Shared Mail property in "Send EMail" action as second account (SalesOpsBot@mindlance.com- From this account need to send mail by Bot) then it is giving autogenerated mail that no permission to send email from first account (bot@mindlance.com) where as first account & second account is different mail id and password. When it is always considering first account.

Can you please suggest below Flow chart and Property value correct ?

Or I need to first use "Set Profile" action in MS Outlook Mail VBO. Given below is the flow chart.

Thanks,

Pralay

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Pralay Das
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RE: Send Mail with attachment Issue - Using MS Outlook VBO and Send Mail action

Soumya21 — Mon, 28 Aug 2023 06:42:00 GMT

Hi,

Try to give email SalesOpsBot@mindlance.com in Account Display Name input and check

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Soumya k RPA Developer
RPA Developer
Qualesce India Private Limited
Bangalore
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RE: Send Mail with attachment Issue - Using MS Outlook VBO and Send Mail action

Pralay — Mon, 28 Aug 2023 07:02:00 GMT

Hi Soumya,

I have given SalesOpsBot@mindlance.com in Account Display Name input but getting error mesage.

Error message:

Do I need to include "Set Profile" Action Before "Send Email" action?

Thanks,

Pralay

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Pralay Das
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RE: Send Mail with attachment Issue - Using MS Outlook VBO and Send Mail action

Soumya21 — Mon, 28 Aug 2023 07:12:00 GMT

Hi,

Try set profile action first then send email

or try to make that email id as default in outlook application

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Soumya k RPA Developer
RPA Developer
Qualesce India Private Limited
Bangalore
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RE: Send Mail with attachment Issue - Using MS Outlook VBO and Send Mail action

Pralay — Mon, 28 Aug 2023 10:32:00 GMT

Same error message giving. Is this because two mail account (bot@mindlance.com & SalesOpsBot@mindlance.com) in the same MS Outlook?

Thanks,

Pralay

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Pralay Das
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RE: Send Mail with attachment Issue - Using MS Outlook VBO and Send Mail action

Soumya21 — Mon, 28 Aug 2023 10:38:00 GMT

Hi,

Try making that email id default in outlook application.

You can do it in account settings

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Soumya k RPA Developer
RPA Developer
Qualesce India Private Limited
Bangalore
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RE: Send Mail with attachment Issue - Using MS Outlook VBO and Send Mail action

Pralay — Thu, 31 Aug 2023 14:27:00 GMT

Thank you Soumya, it is working. Can you suggest how send multiple attachments like do I need to send like that "c:/abc/sample1.pptx; c:/abc/sample2.pptx". when sending it is giving error.Here any wrong syntax I have used?

Thanks,

Pralay

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Pralay Das
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RE: Send Mail with attachment Issue - Using MS Outlook VBO and Send Mail action

DevendranVenkatesh — Tue, 05 Sep 2023 13:09:00 GMT

Hi,

Please refer the below article and it will give clarity to you.

MS Oulook VBO Multiple Attachments | Blue Prism Product

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Best Regards,
Devendran Venkatesh
RPA - Technical Architect |
Riyadh 11413, Kingdom of Saudi Arabia
Phone. +966-556784162
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