topic RE: Internal server error on the Blue Prism Digital Exchange in Product Forum

Internal server error on the Blue Prism Digital Exchange

Mukeshh_k — Thu, 07 Mar 2024 09:24:00 GMT

Hi Folks,

Has anyone been facing this error on digital exchange lately?

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Regards,

Mukesh Kumar
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RE: Internal server error on the Blue Prism Digital Exchange

Neel1 — Thu, 07 Mar 2024 14:19:00 GMT

Mukesh Kumar - nopes. it is working fine for me. Are you getting error even after you login as well?

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Neeraj Kumar
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RE: Internal server error on the Blue Prism Digital Exchange

Michael_S — Thu, 07 Mar 2024 15:41:00 GMT

@Mukesh Kumar all seems well here also. Has it happened to you more than once?

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💙 Michael
(I'm part of the SS&C Blue Prism Community Team)
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RE: Internal server error on the Blue Prism Digital Exchange

LeonardoSQueiroz — Thu, 07 Mar 2024 16:39:00 GMT

Hello Mukesh,

It's normal here too.

Regards,

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Leonardo Soares
RPA Developer
América/Brazil
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RE: Internal server error on the Blue Prism Digital Exchange

ewilson — Thu, 07 Mar 2024 19:16:00 GMT

Hi @Mukesh Kumar,

If you're logged in to the DX and still receiving that error, I'd suggest you flush your browser cache and try again.

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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RE: Internal server error on the Blue Prism Digital Exchange

Mukeshh_k — Fri, 08 Mar 2024 11:04:00 GMT

Hi @ewilson - This error is coming right after I enter my credentials and hit login to digital exchange - I have cleared my browser caches and have even tried on my mobile as well - but this seems to be an issue with either my credentials for DX (my creds are working fine for blueprism portal and community) or my access for digital exchange.

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Regards,

Mukesh Kumar
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RE: Internal server error on the Blue Prism Digital Exchange

Mukeshh_k — Fri, 08 Mar 2024 11:09:00 GMT

Hi @Michael Shillingford - Yes this is happening every time when I am trying to log in to DX.

I hit login ribbon - it takes me to enter credentials page and when I do that and hit enter - this error would pop up.

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Regards,

Mukesh Kumar
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RE: Internal server error on the Blue Prism Digital Exchange

Mukeshh_k — Fri, 08 Mar 2024 11:11:00 GMT

Hi@Neeraj Kumar - it looks it starts throwing this error moment I enter my credentials and hit login.

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Regards,

Mukesh Kumar
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RE: Internal server error on the Blue Prism Digital Exchange

KyleStrumberger — Fri, 08 Mar 2024 16:54:00 GMT

Hi Mukesh,

I believe I know the problem you are experiencing. Would you mind providing me the email you are trying to log in with? In addition, if you have registered on the DX with an old email you no longer use can you please provide that as well?

I'll try and get this sorted for you quickly.

Thanks!

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Kyle Strumberger
Digital Exchange Marketplace Manager
Blue Prism
America/Chicago
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RE: Internal server error on the Blue Prism Digital Exchange

Mukeshh_k — Tue, 12 Mar 2024 06:30:00 GMT

Hi @KyleStrumberger - my updated email id is - "[Removed by Admin]" - I had an inactive profile associated with this email id which I was able to get rid of by getting the old profile deleted by blueprism support and updated my email id ("[Removed by Admin]") on my current active community and BP portal accounts.

but for some reason - my community profile still reflects my previous email id where as it should have now reflected "[Removed by Admin]" - -

[Screenshots removed by Admin]

My BP Portal account is reflecting the correct email id -

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Regards,

Mukesh Kumar
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RE: Internal server error on the Blue Prism Digital Exchange

Michael_S — Tue, 12 Mar 2024 07:37:00 GMT

@Mukesh Kumar, I'm going to remove the personal information in your post for safety. I'll connect you with @KyleStrumberger over email so that you can get this sorted out.

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💙 Michael
(I'm part of the SS&C Blue Prism Community Team)
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