https://community.blueprism.com/t5/Product-Forum/Unable-to-Get-Email-MAPIEx/m-p/92235#M42068 Hi,   As part of the process, we are developing we have used the get email action (Blue Prism MAPIEx VBO). We never faced any issue using it earlier neither we did this time when we are doing our Unit Testing. However, when moved it to a different environment, we have noticed it does not work as expected. We have used the following parameters: Outlook profile and get oldest = True. It does pick up emails as expected when emails are present in the Outlook. However, when there are no emails in the Inbox, it  gets stuck at the Get Email stage and does not move forward. No specific information is present in the log that is helpful. The logs shows that the Get Email stage is being executed (no error highlighted there) It is something that does not happen all the time but only intermittently. Other times, it does go ahead (Expected functionality) and gives me output that allows to check that no email was found. Appreciate your responses    Regards, Krishna Mon, 26 Feb 2018 14:56:00 GMT Nripa_KrishnaMa 2018-02-26T14:56:00Z https://community.blueprism.com/t5/Product-Forum/Unable-to-Get-Email-MAPIEx/m-p/92235#M42068 Hi,   As part of the process, we are developing we have used the get email action (Blue Prism MAPIEx VBO). We never faced any issue using it earlier neither we did this time when we are doing our Unit Testing. However, when moved it to a different environment, we have noticed it does not work as expected. We have used the following parameters: Outlook profile and get oldest = True. It does pick up emails as expected when emails are present in the Outlook. However, when there are no emails in the Inbox, it  gets stuck at the Get Email stage and does not move forward. No specific information is present in the log that is helpful. The logs shows that the Get Email stage is being executed (no error highlighted there) It is something that does not happen all the time but only intermittently. Other times, it does go ahead (Expected functionality) and gives me output that allows to check that no email was found. Appreciate your responses    Regards, Krishna Mon, 26 Feb 2018 14:56:00 GMT https://community.blueprism.com/t5/Product-Forum/Unable-to-Get-Email-MAPIEx/m-p/92235#M42068 Nripa_KrishnaMa 2018-02-26T14:56:00Z https://community.blueprism.com/t5/Product-Forum/Unable-to-Get-Email-MAPIEx/m-p/92236#M42069 I recommend going through the knowledgebase articles about Mapiex and also comparing your email settings and outlook versions between environment.  In the environment it does not working in are you using 32bit Outlook?  Is the cache mode set to the same as the environment it works in? Tue, 27 Feb 2018 19:41:00 GMT https://community.blueprism.com/t5/Product-Forum/Unable-to-Get-Email-MAPIEx/m-p/92236#M42069 Denis__Dennehy 2018-02-27T19:41:00Z https://community.blueprism.com/t5/Product-Forum/Unable-to-Get-Email-MAPIEx/m-p/92237#M42070 Thanks Denis. Switching off cache and not launching Outlook seems to work for us. Fri, 09 Mar 2018 14:54:00 GMT https://community.blueprism.com/t5/Product-Forum/Unable-to-Get-Email-MAPIEx/m-p/92237#M42070 Nripa_KrishnaMa 2018-03-09T14:54:00Z