https://community.blueprism.com/t5/Product-Forum/Facing-Issues-while-Running-Blue-Prism-RPA-on-Ryzen-9-Laptop/m-p/92532#M42301 <P>Hi Jessica,</P> <P>Thank you for being a SS&amp;C Blue Prism customer and for using Blue Prism.</P> <P>I am sorry to hear you are having problems with your new laptop.</P> <P>Can you let us know what version of Blue Prism you are working with? V6 or V7 and if 7, 32 or 64 bit?</P> <P>Something else that might help is if you have any Event log information from the computer, relating to Blue Prism, it should be available under the Application node.</P> <P>regards</P> <P></P><BR /><BR />------------------------------<BR />Geoff Hirst<BR />Senior DX Engineer - Digital Exchange - EMEA<BR />SS&amp;C Blue Prism<BR />------------------------------<BR /> Tue, 27 Jun 2023 12:54:00 GMT GeoffHirst 2023-06-27T12:54:00Z https://community.blueprism.com/t5/Product-Forum/Facing-Issues-while-Running-Blue-Prism-RPA-on-Ryzen-9-Laptop/m-p/92531#M42300 <P class="MsoNormal">Hey everyone,<P></P></P> <P class="MsoNormal"><P>&nbsp;</P></P> <P class="MsoNormal">I recently purchased a new laptop with a Ryzen 9 laptop[ <SPAN style="mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-font-kerning: 0pt; mso-ligatures: none; mso-fareast-language: EN-IN;"><A href="Hey%20everyone,%20%20I%20recently%20purchased%20a%20new%20laptop%20with%20a%20Ryzen%209%20laptop[https://www.lenovo.com/gb/en/d/ryzen-9-gaming-laptop/]%20processor,%20and%20I've%20been%20encountering%20some%20difficulties%20while%20trying%20to%20run%20Blue%20Prism%20RPA%20(Robotic%20Process%20Automation)%20on%20it.%20I%20was%20wondering%20if%20anyone%20else%20has%20faced%20a%20similar%20issue%20and%20if%20there%20are%20any%20solutions%20or%20workarounds%20available.%20%20Here%20are%20the%20details%20of%20my%20laptop:%20Processor:%20AMD%20Ryzen%209%20RAM:%2016%20GB%20Operating%20System:%20Windows%2010%20The%20problem%20I'm%20experiencing%20is%20that%20when%20I%20try%20to%20launch%20Blue%20Prism,%20it%20either%20fails%20to%20start%20or%20crashes%20shortly%20after%20opening.%20I%20have%20checked%20the%20system%20requirements,%20and%20my%20laptop%20meets%20all%20the%20specifications%20mentioned%20by%20Blue%20Prism.%20%20I%20have%20tried%20reinstalling%20Blue%20Prism,%20updating%20my%20graphics%20drivers,%20and%20ensuring%20that%20all%20the%20necessary%20prerequisites%20are%20installed,%20but%20the%20issue%20persists.%20I%20even%20reached%20out%20to%20Blue%20Prism%20support,%20but%20their%20response%20hasn't%20been%20very%20helpful%20so%20far.%20%20I'm%20curious%20if%20anyone%20has%20encountered%20a%20similar%20problem,%20specifically%20with%20Blue%20Prism%20I%20appreciate%20any%20insights%20or%20suggestions%20you%20may%20have.%20%20%20Thanks%20in%20advance%20for%20your%20help!">https://www.lenovo.com/gb/en/d/ryzen-9-gaming-laptop/</A>]</SPAN> processor, and I've been encountering some difficulties while trying to run Blue Prism RPA (Robotic Process Automation) on it. I was wondering if anyone else has faced a similar issue and if there are any solutions or workarounds available.<SPAN style="mso-ascii-font-family: Calibri; mso-fareast-font-family: 'Times New Roman'; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-font-kerning: 0pt; mso-ligatures: none; mso-fareast-language: EN-IN;"><P></P></SPAN></P> <P class="MsoNormal"><P>&nbsp;</P></P> <P class="MsoNormal">Here are the details of my laptop:<P></P></P> <P class="MsoNormal">Processor: AMD Ryzen 9<P></P></P> <P class="MsoNormal">RAM: 16 GB<P></P></P> <P class="MsoNormal">Operating System: Windows 10<P></P></P> <P class="MsoNormal">The problem I'm experiencing is that when I try to launch Blue Prism, it either fails to start or crashes shortly after opening. I have checked the system requirements, and my laptop meets all the specifications mentioned by Blue Prism.<P></P></P> <P class="MsoNormal"><P>&nbsp;</P>I have tried reinstalling Blue Prism, updating my graphics drivers, and ensuring that all the necessary prerequisites are installed, but the issue persists. I even reached out to Blue Prism support, but their response hasn't been very helpful so far.<P></P></P> <P class="MsoNormal"><P>&nbsp;</P>I'm curious if anyone has encountered a similar problem, specifically with Blue Prism I appreciate any insights or suggestions you may have. <P></P></P> <P class="MsoNormal"><P>&nbsp;</P></P> <P class="MsoNormal">Thanks in advance for your help!<P></P></P><BR /><BR />------------------------------<BR />Jessica Shepherd<BR />------------------------------<BR /> Tue, 27 Jun 2023 07:52:00 GMT https://community.blueprism.com/t5/Product-Forum/Facing-Issues-while-Running-Blue-Prism-RPA-on-Ryzen-9-Laptop/m-p/92531#M42300 JessicaShepherd 2023-06-27T07:52:00Z https://community.blueprism.com/t5/Product-Forum/Facing-Issues-while-Running-Blue-Prism-RPA-on-Ryzen-9-Laptop/m-p/92532#M42301 <P>Hi Jessica,</P> <P>Thank you for being a SS&amp;C Blue Prism customer and for using Blue Prism.</P> <P>I am sorry to hear you are having problems with your new laptop.</P> <P>Can you let us know what version of Blue Prism you are working with? V6 or V7 and if 7, 32 or 64 bit?</P> <P>Something else that might help is if you have any Event log information from the computer, relating to Blue Prism, it should be available under the Application node.</P> <P>regards</P> <P></P><BR /><BR />------------------------------<BR />Geoff Hirst<BR />Senior DX Engineer - Digital Exchange - EMEA<BR />SS&amp;C Blue Prism<BR />------------------------------<BR /> Tue, 27 Jun 2023 12:54:00 GMT https://community.blueprism.com/t5/Product-Forum/Facing-Issues-while-Running-Blue-Prism-RPA-on-Ryzen-9-Laptop/m-p/92532#M42301 GeoffHirst 2023-06-27T12:54:00Z