topic RE: Process Log unable to be displayed in Product Forum

Process Log unable to be displayed

Jean_LucFarrugi — Wed, 08 Jul 2020 18:23:00 GMT

Dear All,

We are experiencing this problem on a frequent basis after we upgraded to version 6.8, whereby if we try to view the Process log, an error is displayed and the log is blank:

What is the cause for this? And how can it be resolved please?

Best Regards,

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Jean Luc Farrugia
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RE: Process Log unable to be displayed

FaiyazBOT_Build — Fri, 10 Jul 2020 08:55:00 GMT

Hi Jean,

This problem is generally comes when your data base is not synchronized correctly with the Current version 6.8.

Looks like you have a query that is taking longer than it should. From your stack trace and your code you should be able to determine exactly what query that is.

This type of timeout can have three causes;

There's a deadlock somewhere.
The database's statistics and/or query plan cache are incorrect.
The query is too complex and needs to be tuned.

If you are using previously older version and upgraded to latest please try and update the database as well or if you have installed directly 6.8 version try checking the SQL database matching to Blueprism 6.8 version

Thanks,
Shaik Faiyaz.

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faiyaz intelligent RPA Developer
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RE: Process Log unable to be displayed

Jean_LucFarrugi — Mon, 13 Jul 2020 10:08:00 GMT

Hi Shaik!

Many thanks for this advice! 🙂 I will inform my team, and write in this thread after we implement these changes.

Thanks Again,

Jean Luc

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Jean Luc Farrugia
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RE: Process Log unable to be displayed

Jean_LucFarrugi — Mon, 10 Aug 2020 11:23:00 GMT

Can you clarify regarding the database version please, what version should the database be?

Should both the Microsoft SQL Server Management Studio and the actual database engine be updated?

If yes, to what versions please?

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Jean Luc Farrugia
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