topic The handle is invalid in Product Forum

The handle is invalid

DanielB_Frutos — Thu, 08 Feb 2018 17:49:00 GMT

Hi Developers! I contact you because my team and I we are experiencing an issue since we upgraded from version 5.0.3 to 6.0.1. "ERROR: Internal : Unexpected error The handle is invalid" This is happening on VM's with Windows Server 2012 R2. Any solutions for this? Thanks for your collaboration!

Firstly, I hope what you are…

Denis__Dennehy — Thu, 08 Feb 2018 17:55:00 GMT

Firstly, I hope what you are finding is part of a controlled upgrade of your environment rather than some kind of untested big roll out? You should always test any product upgrade in a sandbox upgrade environment before a wider roll out. Ok, preaching over! Could you give some more details on exactly where this error is occuring, what interface, what stage, what platform component??

Hello Denis!…

DanielB_Frutos — Thu, 08 Feb 2018 18:23:00 GMT

Hello Denis! Yes it is, we did a controlled upgrade on a sure environment. Positive test. This is happening for an exception stage in different processes on different VM's. I attach you a screenshot from the log. The exception is healthy recovered and resumed respectively. Thank you.

Sorry for the unattach!

DanielB_Frutos — Thu, 08 Feb 2018 18:24:00 GMT

Sorry for the unattach!

Any suggestion?

DanielB_Frutos — Tue, 13 Feb 2018 17:15:00 GMT

Any suggestion?

AFAIK version 6.0 was…

TomaszAdamski — Tue, 13 Feb 2018 19:11:00 GMT

AFAIK version 6.0 was designed for new installation only and was not recommended for upgrades.

Hello TomekA!…

DanielB_Frutos — Tue, 13 Feb 2018 20:13:00 GMT

Hello TomekA! Thanks for answering. The actual version where we're having this problem is the 6.1.0.992. Still not recomended? Thank you!

Solved!

DanielB_Frutos — Thu, 15 Feb 2018 15:45:00 GMT

Solved!

Hey Daniel, I also faced the…

Akhlesh_KumarJi — Sat, 17 Feb 2018 22:43:00 GMT

Hey Daniel, I also faced the same ""ERROR: Internal: Unexpected error The handle is invalid."" In my case, BP version is 6.01 and VMs are with windows server 2016 edition. The process is for browser automation and error comes when the process is running from runtime VMs. Could you please elaborate how the problem got solved? Thanks!

Hi from Prosegur's CEAR!…

DanielB_Frutos — Mon, 19 Feb 2018 22:04:00 GMT

Hi from Prosegur's CEAR! We had 2xProduction VM's working hardly and we solved changing the power option in the control panel of the VM's. 1. Go to power options 2. Set High Performance and click on ""Change plan settings"" 3. Set ""Never"" on both options [ a) turn of the display ""Never"" & b) put the computer to sleep ""Never""] 4. Change advanced power settings on High Performance -> Require a password on wake up -> NO. We had multiple errors with this when unsetted. Hope u can solve it the same way!

RE: Firstly, I hope what you are…

divasgupta — Tue, 10 Aug 2021 10:20:00 GMT

Hi Danis,

I have been facing the same issue where my code takes a screenshot of the VM if there is any error occurred. The screenshot code is working fine in other VMs i am only facing this issue in one of the VM in unattended mode. I am already using login agent to login to the vm before i run my process.
Please let me know if you need any other details

Regards,
Divas

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divas gupta
RPA Developer
IBM
Asia/Kolkata
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