topic RE: No user access to production environment in Product Forum

No user access to production environment

KristianHolm1 — Wed, 11 Nov 2020 14:40:00 GMT

Hi Blueprism we have an infrastructure setup where we have no access to the virtuel production environment. When a robot is dead/stopped we can not se what is wrong and why it is stopped, because blueprism is not always telling you why it is stooped. If a blueprism session need to be closed / killed we can't do it.

Can you from blueprism control room make a screen shoot (print screen) from the production environment and also kill a blueprism session.?
Hop it makes sence.

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Kristian Holm
RPA programmer
PenSam (Pension Company)
Copenhagen Denmark
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RE: No user access to production environment

John__Carter — Wed, 11 Nov 2020 16:08:00 GMT

Hi Kristian - you can stop a session from control room in 2 ways. 1) a 'hard' stop where you tell the process to stop wherever it currently is, or 2) a 'soft' stop where you send the a 'stop request' that the process has been designed to obey (usually with the expression IsStopRequested() in a decision stage).

Depending on your version of BP, you can instruct the resource PCs to take a exception screenshots.

.

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John Carter
Professional Services
Blue Prism
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RE: No user access to production environment

KristianHolm1 — Fri, 13 Nov 2020 09:20:00 GMT

Hi Blueprism

Where can I see the screen shot in Blueprism.?

Have attach my blueprism screen shot setup

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Kristian Holm
RPA programmer
PenSam (Pension Company)
Copenhagen Denmark
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RE: No user access to production environment

david.l.morris — Fri, 13 Nov 2020 14:42:00 GMT

Right click on the Runtime Resource in Control Room and click 'Show latest screen capture'.

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Dave Morris
Cano Ai
Atlanta, GA
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