topic RE: Data Centrix App Error in Product Forum

Data Centrix App Error

Reubenkekana — Thu, 24 Sep 2020 05:43:00 GMT

Morning

Please kindly assist me with an error that i get after login in to the data centrix solutions app please see error below. how can i resolve this?

See the end of this message for details on invoking

just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************

System.ComponentModel.Win32Exception: The system cannot find the file specified

at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)

at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)

at imstrayicon.MainForm.ReadRegistry()

at System.Windows.Forms.Timer.OnTick(EventArgs e)

at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************

mscorlib

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5446 (Win7SP1GDR.050727-5400)

CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll

----------------------------------------

imstrayicon

Assembly Version: 6.0.5830.12

Win32 Version: 6.0.5830.12

CodeBase: file:///C:/Program%20Files/Dell%20Support%20Center/imstrayicon.exe

----------------------------------------

System

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5442 (Win7SP1GDR.050727-5400)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

----------------------------------------

System.Windows.Forms

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5446 (Win7SP1GDR.050727-5400)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

----------------------------------------

System.Drawing

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

----------------------------------------

System.Management

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Management/2.0.0.0__b03f5f7f11d50a3a/System.Management.dll

----------------------------------------

System.Xml

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)

CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

----------------------------------------

************** JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.

For example:

<system.windows.forms jitDebugging="true" />

</configuration>

When JIT debugging is enabled, any unhandled exception

will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box.

------------------------------
Reuben kekana
------------------------------

RE: Data Centrix App Error

lookman — Fri, 25 Sep 2020 14:33:00 GMT

Hi Reuben.

Looking at the dump it seems to say that the executable file for Centrix Data Solutions cannot be found. Were you able to successfully model the app?

jack

------------------------------
Jack Look
Sr Product Consultant
Blue Prism
------------------------------

RE: Data Centrix App Error

Reubenkekana — Sat, 26 Sep 2020 04:28:00 GMT

Hi Jack

Yes i am able to model the app but only the login window and i am able to launch the cetrix data solution app from the executable file, but imminently after logging in i get that error.

------------------------------
Reuben kekana
------------------------------

RE: Data Centrix App Error

lookman — Mon, 28 Sep 2020 13:40:00 GMT

Hi Reuben.

Can you manually start the application and work through the screens?

jack

------------------------------
Jack Look
Sr Product Consultant
Blue Prism
------------------------------

RE: Data Centrix App Error

Reubenkekana — Tue, 29 Sep 2020 07:38:00 GMT

Hi Jack

The only thing i can do is to start up the application manually then login. but immediately after pressing the login button i get the error below then i have to press continue which result in the rest of the buttons being disable and unable to work with the app.

Kind Regards

Reuben Kekana

------------------------------
Reuben kekana
------------------------------

RE: Data Centrix App Error

lookman — Tue, 29 Sep 2020 16:39:00 GMT

Hi Reuben.

Clearly something is not right with the CDS application as it exists on your PC. If you are having problems interacting with it manually, automating it is not going to work either.

Take a look at the setup guide to ensure you have everything you need and installed properly.

https://blue-prism.docebosaas.com/learn/course/180/play/2675/foundation-training-self-setup-zip-file

You might want to remove the exe file and re-install it as well.

jack

------------------------------
Jack Look
Sr Product Consultant
Blue Prism
------------------------------