topic RE: Object closing Blue Prism after use in Product Forum

Object closing Blue Prism after use

JonathanAranha — Wed, 18 May 2022 13:44:00 GMT

Good morning people!

We are facing a problem regarding the SMTP object, it is automatically closing Blue Prism after opening, this only happens with some users, I have attached an example video, can anyone help me?

Vídeo BP

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Vídeo BP

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This error is causing terminate in some processes, the error only happens in some users.

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Jonathan Aranha
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RE: Object closing Blue Prism after use

ewilson — Wed, 18 May 2022 13:59:00 GMT

Hi @JonathanAranha,

Is this the latest version of the VBO from the Digital Exchange? Is there anything the specific users have in common that other users don't (ex. same BP permissions, machine config, etc)? Have you tried re-importing the VBO?

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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RE: Object closing Blue Prism after use

devneetmohanty07 — Wed, 18 May 2022 14:03:00 GMT

Hi Jonathan,

This seems to be an internal Blue Prism interactive client application issue and you might have to raise a support ticket as well for this. However, there are few things I can ask you to check once:

1) Firstly, it might be possible due to an old version of VBO being used that can cause some issue at the application end. Can you ensure if you are using the latest VBO from Digital Exchange: Function for Email - POP3/SMTP - 1.0.0

2) Secondly, I would suggest you to once internally delete all the temporary files under C:\Temp folder. Also, at the same time can you check the Windows Event Logs once whenever this issue is happening. This will give you a holistic view over the entire issue and can also help when you touch base with support team if you tahe that path:

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Hope it helps you out and if my solution resolves your query, then please mark it as the 'Best Answer' so that the others members in the community having similar problem statement can track the answer easily in future

Regards,
Devneet Mohanty
Intelligent Process Automation Consultant | Sr. Consultant - Automation Developer,
Wonderbotz India Pvt. Ltd.
Blue Prism Community MVP | Blue Prism 7x Certified Professional
Website: https://devneet.github.io/
Email: devneetmohanty07@gmail.com

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RE: Object closing Blue Prism after use

JonathanAranha — Wed, 18 May 2022 14:28:00 GMT

Hello Eric and Devnet!
I'm using the latest version, yes, with regard to permission there is nothing different. This started yesterday, we've had RPA implemented for quite some time now.

In the windows event logs nothing appears for us either.

Regards,
Jonathan Aranha
Solutions Architect

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Jonathan Aranha
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RE: Object closing Blue Prism after use

JonathanAranha — Wed, 18 May 2022 16:21:00 GMT

Hello guys, we managed to solve it, the security team came in and identified that it was blocking an action.

Thanks for your support!

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Jonathan Aranha
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