topic RE: Work Queue - Get Pending Items does not Work in Product Forum

Work Queue - Get Pending Items does not Work

MartinSchirmeis — Fri, 08 Nov 2019 08:06:00 GMT

Hi everybody,

I Need some Help:

I Would like to have all Pending Items in an Excel Sheet. In my Queue are 151 Pending Items - with "Get Pending Items" i get only 37......
Does anyone have an idea what is wrong here?

best regards from Germany
Martin

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Martin Schirmeister
BP Programmer
neue leben AG
Europe/London
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RE: Work Queue - Get Pending Items does not Work

KaranSareen — Wed, 13 Nov 2019 03:13:00 GMT

Hello Martin

Have you checked all the parameter values while using the 'Get Pending Items' function? Usually, you should get all the pending work queue items but if there is any 'Key Filter' or 'Tag Filter' applied then it will return you only the pending work queue items in the specified queue, matching the given tags.

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Karan Sareen
Solution Support Engineer
Blueprism
Australia/Sydney
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RE: Work Queue - Get Pending Items does not Work

MartinSchirmeis — Wed, 13 Nov 2019 08:10:00 GMT

Hello Karan,

I don't use any filters. I tried different options: blanc, *, #, and more, but nothing works.
I have a test instance of BP - that works perfectly... the process for creating queue items is the same as in test.
Differences in the queue items should not exist.

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Martin Schirmeister
neue leben AG
Hamburg
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RE: Work Queue - Get Pending Items does not Work

david.l.morris — Tue, 19 Nov 2019 12:51:00 GMT

Any chance you have the wrong queue name in the 'Queue Name' input? Haha, I'm sure that's not it, but I figured I'd ask.

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Dave Morris
3Ci @ Southern Company
Atlanta, GA
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RE: Work Queue - Get Pending Items does not Work

MartinSchirmeis — Tue, 19 Nov 2019 13:21:00 GMT

maybe someone has an aswer that really helps....

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Martin Schirmeister
BP Programmer
neue leben AG
Hamburg
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RE: Work Queue - Get Pending Items does not Work

SimonCooke — Tue, 18 Aug 2020 16:02:00 GMT

Hi,

I appreciate this is an old post but came across it when trying to solve a similar issue.

Have you checked the 'Next Review Date' in the queue? Any items which are pending with a future review date aren't returned with this object.

Simon

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Simon Cooke
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RE: Work Queue - Get Pending Items does not Work

MartinSchirmeis — Wed, 19 Aug 2020 06:07:00 GMT

Hi Simon,
that is also my realization.
I seperate the different Queue and check the items with future review date with "Get Report Data"
That works like i want 😉

Martin

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Martin Schirmeister
Business Analyst
neue leben AG
Hamburg
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