https://community.blueprism.com/t5/Product-Forum/Work-Queue-start-and-end-time/m-p/48907#M4384 What is the possible ways i can get details of resource start time and end time of work queue item. I want to calculate the time taken by resource to complete each item. currently reporting of completed work time is not accurate since some times it shows more than 200%. Wed, 20 Sep 2017 16:12:00 GMT NitinKamurlekar 2017-09-20T16:12:00Z https://community.blueprism.com/t5/Product-Forum/Work-Queue-start-and-end-time/m-p/48907#M4384 What is the possible ways i can get details of resource start time and end time of work queue item. I want to calculate the time taken by resource to complete each item. currently reporting of completed work time is not accurate since some times it shows more than 200%. Wed, 20 Sep 2017 16:12:00 GMT https://community.blueprism.com/t5/Product-Forum/Work-Queue-start-and-end-time/m-p/48907#M4384 NitinKamurlekar 2017-09-20T16:12:00Z https://community.blueprism.com/t5/Product-Forum/Work-Queue-start-and-end-time/m-p/48908#M4385 Strange, for me the Total Work Time works perfectly For example at one Item from a queue: Get Next Item - 06:05:42 Mark Completed - 06:08:58 Time calculated: 04:16 When looking at the Queue on that item: Total Work Time: 04:16 or do I misunderstand the question? Thu, 21 Sep 2017 14:15:00 GMT https://community.blueprism.com/t5/Product-Forum/Work-Queue-start-and-end-time/m-p/48908#M4385 Christer_Tellefsen 2017-09-21T14:15:00Z https://community.blueprism.com/t5/Product-Forum/Work-Queue-start-and-end-time/m-p/48909#M4386 If the queue is configured for Retries then you might be seeing the total time for all attempts on a case. Fri, 22 Sep 2017 11:33:00 GMT https://community.blueprism.com/t5/Product-Forum/Work-Queue-start-and-end-time/m-p/48909#M4386 John__Carter 2017-09-22T11:33:00Z https://community.blueprism.com/t5/Product-Forum/Work-Queue-start-and-end-time/m-p/48910#M4387 What are the possible ways to exclude retries attempt? Mon, 25 Sep 2017 09:13:00 GMT https://community.blueprism.com/t5/Product-Forum/Work-Queue-start-and-end-time/m-p/48910#M4387 NitinKamurlekar 2017-09-25T09:13:00Z https://community.blueprism.com/t5/Product-Forum/Work-Queue-start-and-end-time/m-p/48911#M4388 Retries are part of the queue configuration but the setting can be overridden via the inputs to Mark Exception Mon, 25 Sep 2017 12:21:00 GMT https://community.blueprism.com/t5/Product-Forum/Work-Queue-start-and-end-time/m-p/48911#M4388 John__Carter 2017-09-25T12:21:00Z