Can't open Decipher

JamesACA — Wed, 15 Jun 2022 20:58:10 GMT

Hello,
My team and I have been having issues installing Decipher. Today we got through many problems and got all our services to run. We followed this guide to be able to log in however we do not get the login page as expected. Below you can see what we got as an output.

This is on the server where RabbitMQ is installed as well as the Decpiher Web SDK Service. Please be aware that we also have Blue Prism Interact running and are using the same RabbitMQ server.

On our other server where we have the licensing service, decipher server and automated client installed we have this error which we expected.

We also followed this guide https://bpdocs.blueprism.com/decipher-2-1/en-us/getting-started/rabbitmq-configuration.htm?tocpath=Installation%7CMulti-device%20deployment%7C_____2 to allow us to connect from our runtime resource and it does not work as well.

I tried looking online with the key words " blue prism decipher cannot load logon page" , "decipher blue prism cannot logon", and a few other variations of this, however most people that have issues with similar keywords can make it to the logon screen and there is an error message. Here I cannot do anything.

Please let me know of any suggestions or missing pieces of information!

Re: Can't open Decipher

BPMikeLawrence — Thu, 16 Jun 2022 08:51:57 GMT

Hi James.

My first instinct is to ask have you made sure you have enabled the Decipher Web Site? By default after you install it, it is not enabled. Once you have installed the Decipher Web SDK you have to go into the IIS manager and start the Decipher website.
If it's not that then I would suggest raising a support ticket, or maybe better an Expert Connect session, as there are a lot of variables here that might be contributing.

Thanks

topic Can't open Decipher in Product Forum

Can't open Decipher

Re: Can't open Decipher