https://community.blueprism.com/t5/Product-Forum/AMI-Error-Unrecognised-response/m-p/96816#M44963 Hi Julen,<BR /><BR />An Internal AMI error relates to the Application Manager Interface (AMI), which is the process that deals with requests to the target application. From the description of this issue, it sounds like the element may need to be re-spied and/or the Process re-developed to accommodate for changes between Blue Prism versions. Citrix integration with Blue Prism received some updates between v6.x and v7.x, so additional review of the v7.1 Release Notes to account for these changes may be useful.<BR /><BR />If re-spying and/or re-working the Process/Object don't help, to investigate this problematic scenario further I would suggest opening a Support ticket with us and providing <A href="https://portal.blueprism.com/what-information-provide-when-logging-new-support-ticket" target="_blank" rel="noopener">the necessary information for troubleshooting</A> so we could help look into this. Tue, 13 Dec 2022 21:45:56 GMT steven.boggs 2022-12-13T21:45:56Z https://community.blueprism.com/t5/Product-Forum/AMI-Error-Unrecognised-response/m-p/96815#M44962 Good afternoon,<BR /><BR />In a wait stage I get this error randomly<BR /><BR /> <TABLE> <TBODY> <TR> <TD>ERROR: Internal : AMI error occurred in Wait Start Stage 'Save' on page 'New payment' - Unrecognised response</TD> </TR> </TBODY> </TABLE> <BR />What is exactly happeninng? This never happened in 6.8 but it is happening in 7.1. The app is a windows app in citrix and it is working fine.<BR /><BR />The element is a UIA element.<BR /><BR />Thanks Thu, 08 Dec 2022 13:22:02 GMT https://community.blueprism.com/t5/Product-Forum/AMI-Error-Unrecognised-response/m-p/96815#M44962 JulenBaron 2022-12-08T13:22:02Z https://community.blueprism.com/t5/Product-Forum/AMI-Error-Unrecognised-response/m-p/96816#M44963 Hi Julen,<BR /><BR />An Internal AMI error relates to the Application Manager Interface (AMI), which is the process that deals with requests to the target application. From the description of this issue, it sounds like the element may need to be re-spied and/or the Process re-developed to accommodate for changes between Blue Prism versions. Citrix integration with Blue Prism received some updates between v6.x and v7.x, so additional review of the v7.1 Release Notes to account for these changes may be useful.<BR /><BR />If re-spying and/or re-working the Process/Object don't help, to investigate this problematic scenario further I would suggest opening a Support ticket with us and providing <A href="https://portal.blueprism.com/what-information-provide-when-logging-new-support-ticket" target="_blank" rel="noopener">the necessary information for troubleshooting</A> so we could help look into this. Tue, 13 Dec 2022 21:45:56 GMT https://community.blueprism.com/t5/Product-Forum/AMI-Error-Unrecognised-response/m-p/96816#M44963 steven.boggs 2022-12-13T21:45:56Z