topic The data cache could not be populated. Please contact your system administrator. in Product Forum

The data cache could not be populated. Please contact your system administrator.

grbanares — Thu, 11 May 2023 05:07:24 GMT

Anyone experienced the same before? I just thought I'd ask the wider community before creating a ticket to Blue Prism support.

What was your fix? Thanks in advance!

Re: The data cache could not be populated. Please contact your system administrator.

steven.boggs — Thu, 11 May 2023 17:37:24 GMT

Hi Genold,

We've seen this issue can intermittently occur in AD-integrated environments after a reboot of (or maintenance to) the Domain Controller. Does restarting the Application Server Service resolve the issue and allow you to log in?

Re: The data cache could not be populated. Please contact your system administrator.

grbanares — Thu, 11 May 2023 21:10:33 GMT

Restart does work but that's not the best solution. It is occurring while the robot is running. It is causing some process termination and schedules interruptions.

Re: The data cache could not be populated. Please contact your system administrator.

iamharshith — Wed, 26 Jul 2023 09:58:09 GMT

Hi @Genold Bañares,

We are facing the same problem. Did you get any resolution from the BP Team?

Thanks in advance for your help.

Best Regards,

Harshith

Re: The data cache could not be populated. Please contact your system administrator.

grbanares — Wed, 26 Jul 2023 12:30:12 GMT

Hi @iamharshith! Unfortunately, no solid response from BP Support yet. We have tried upgrading to version 7.2 but this issue is still showing there.

Re: The data cache could not be populated. Please contact your system administrator.

iamharshith — Mon, 31 Jul 2023 05:48:46 GMT

Hi Genold,

In the Command line options (blueprism.com)

/requestactivedirectorycacherefresh helped me to resolve the issue without restarting the service.

Exact command that worked for me AutomateC.exe /requestactivedirectorycacherefresh /sso

I hope this helps.

Thanks,

Harshith