topic Re: Blue Prism 7.2 Utility environment VBO Issue in Product Forum

Blue Prism 7.2 Utility environment VBO Issue

JeslinArmstrong — Fri, 12 May 2023 13:40:26 GMT

Hi Community,

We recently upgraded Blue Prism to 7.2 from 7.1 in Windows Server 2019 (64bit OS). While we were testing the process, the “start process” & “Run Until End” actions fails in utility environment VBO.

When we run it, Blue Prism 7.2 is showing below error but same works in Blue Prism 7.1

Anyone know what could be happening?

Thank you very much.

Re: Blue Prism 7.2 Utility environment VBO Issue

harish.mogulluri — Fri, 12 May 2023 13:53:09 GMT

HI Jeslin Armstrong,

Did you imported the latest VBO's from below folder ? and check that make any difference

C:\Program Files\Blue Prism Limited\Blue Prism Automate\VBO

Re: Blue Prism 7.2 Utility environment VBO Issue

JeslinArmstrong — Fri, 12 May 2023 16:41:02 GMT

Hi Harish,

We tried importing the VBOs from the location : C:\Program Files\Blue Prism Limited\Blue Prism Automate\VBO and also from Digital exchange. Still the issue persists.

Re: Blue Prism 7.2 Utility environment VBO Issue

zdenek.kabatek — Mon, 15 May 2023 20:51:06 GMT

Hi, Jeslin,

get in touch with support. The root cause could be that 7.2 is truly 64 bit and some dlls reference in VBO might be 32 bit which is causing the troubles.

Regards

Zdenek

Re: Blue Prism 7.2 Utility environment VBO Issue

_Amlansahoo — Tue, 16 May 2023 05:20:36 GMT

@ewilson Will be the best person to guide on the same. Hi Eric please help in this issue.
In the mean time I have tested "Start Process" in my local and it's working absolutely fine.

Re: Blue Prism 7.2 Utility environment VBO Issue

JeslinArmstrong — Tue, 16 May 2023 12:37:20 GMT

Hi Amlan,

We have already tried it in our local machine where its working fine with no issues. But its not working in windows server OS.

Re: Blue Prism 7.2 Utility environment VBO Issue

_Amlansahoo — Tue, 16 May 2023 12:44:42 GMT

Hi Jeslin,

Sorry for that I guess I missed that in your question. I guess BP support team can help with this.

Re: Blue Prism 7.2 Utility environment VBO Issue

ewilson — Tue, 16 May 2023 14:20:44 GMT

Hi @JeslinArmstrong

My guess is this has something to do with the change between 32-bit and 64-bit. Blue Prism v7.2 is the first release of the software that is truly 64-bit. We'll take a look at this today and get back to you.

Cheers,
Eric

Re: Blue Prism 7.2 Utility environment VBO Issue

ewilson — Tue, 16 May 2023 15:01:31 GMT

@JeslinArmstrong

I've gone through an tested the actions on on a v7.2 instances (upgraded from a v7.1 instance), but I'm not seeing any errors. You mentioned you're seeing this only on Windows Server. What version of Windows Server are you running?

Cheers,
Eric

Re: Blue Prism 7.2 Utility environment VBO Issue

saransasidharan — Tue, 16 May 2023 19:52:14 GMT

Hi @ewilson , This issue is noticed in Windows Server 2019 ,
Thanks,
Saran Sasidharan

Re: Blue Prism 7.2 Utility environment VBO Issue

StephanieStrydom — Thu, 15 Jun 2023 08:54:15 GMT

Hi, we are in the process of upgrading from 6.10.4 to 7.2 (we installed 64-bit). We found that the Start Process (Utility Environment) didn't work as before. We could not send "exe" any more, neither process names such as "msedge", nor complete files paths to executables. However, what does work is sending complete File Paths: "https://www.google.com" (launches in default browser) or "C:\Users\bot\Desktop\New Text Document.txt". The other action: "Start Process Read Stderr and Stdout" still works when you send "notepad" - it launches notepad. We though the issue is related to 64-bit change. So then we installed the 32-bit Blue Prism. The issue remained. We are also on Windows Server 2019.

Re: Blue Prism 7.2 Utility environment VBO Issue

_Amlansahoo — Thu, 15 Jun 2023 09:32:41 GMT

Hi Stepahine,

I am not sure if this issue is related to Windows server 2019 or 7.2 because the same is working for mw in my local.

Re: Blue Prism 7.2 Utility environment VBO Issue

ewilson — Thu, 15 Jun 2023 15:04:25 GMT

@StephanieStrydom

This is a known issue and is sitting with our product team for investigation. We have not seen any issues with this capability on 32-bit Blue Prism though. It's been specifically 64-bit in all reports to date. There is a workaround though which requires a small modification to the code of the VBO. We'll be publishing an update later today for that.

Cheers,

Eric

Re: Blue Prism 7.2 Utility environment VBO Issue

ewilson — Thu, 15 Jun 2023 18:34:59 GMT

@StephanieStrydom

Version 10.1.1 of the Environment VBO has been posted to the DX. The Start Process action now exposes a new input parameter called Use Shell. It's a Flag data item. If you're experiencing issues with launching a particular process, try changing the value of that Flag.

Cheers,

Eric

Re: Blue Prism 7.2 Utility environment VBO Issue

_Amlansahoo — Fri, 16 Jun 2023 04:49:43 GMT

Hi Eric,

If that is the solution then it's better to include that in Release Notes or somewhere in the portal, So everyone will be aware of the same. Also, if there can be a document for 64-bit installer it will be great as it might take some time to stabilize.

It's just a suggestion.

Re: Blue Prism 7.2 Utility environment VBO Issue

ewilson — Fri, 16 Jun 2023 16:15:20 GMT

Hi @_Amlansahoo

Do you mean something like this? 😁

Cheers,

Eric

Re: Blue Prism 7.2 Utility environment VBO Issue

_Amlansahoo — Mon, 19 Jun 2023 05:08:50 GMT

Hi @ewilson That's absolutely perfect.