topic Re: Capture v3.2 Exporting to .docx fails in Product Forum

Capture v3.2 Exporting to .docx fails

RuthAllen — Wed, 16 Aug 2023 10:36:29 GMT

Hello When I export to .docx I get a red ! flash up and it doesn't create the export- It is a long capture but no decision added - in fact it is totally unedited in the capture app - It will export to other options just not word and I'd like it for my PDD

If I do a simple capture that works fine - Are there restrictions on numbers of pages exporting or any other known reasons this could happen?

Many thanks Ruth

Re: Capture v3.2 Exporting to .docx fails

Angelo.Carcagno — Wed, 16 Aug 2023 19:55:04 GMT

We may need some more information or screenshots to get a better picture of what is going on. I have added the known issues for your version of Capture in case that may help your situation but if not I would suggest opening a ticket with Blue Prism Support support@blueprism.com. This way they can gather logs and anything else to help find the root cause of the issue.

3.2 known issues : (blueprism.com)