topic RE: Data not reflecting in Browser Based Control Room in Product Forum

Data not reflecting in Browser Based Control Room

ramprasad.gajula — Sun, 13 Jun 2021 06:32:00 GMT

Hi All,

We have successfully configured Blue Prism HUB, but we are not able see any queue data in browser based control room .

Please find the above screenshot for your reference.

Kindly let me know, if you have any solution to resolve the issue.

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Ram Prasad Gajula
Bangalore
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RE: Data not reflecting in Browser Based Control Room

EmersonF — Mon, 14 Jun 2021 18:49:00 GMT

Please make sure you are pointing to the correct database

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Emerson Ferreira
Sr Business Analyst
Avanade Brasil
+55 (081) 98886-9544
If my answer helped you? Mark as useful!
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RE: Data not reflecting in Browser Based Control Room

ramprasad.gajula — Tue, 15 Jun 2021 18:58:00 GMT

Hi Emerson,

Thank you for your reply.

I followed all the steps mentioned in Blue Prism documents

Hub and Blue Prism connected properly, but facing the issues with Blue Prism API.

I have changed hub & authentication app setting json files as per Blue Prism installation guides.

I think so where missing the database access.

If you have any thoughts, kindly post here.

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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RE: Data not reflecting in Browser Based Control Room

EmersonF — Wed, 16 Jun 2021 01:34:00 GMT

So, you've set up your connection to your database
BP? You need to click on the gray prism in the upper left corner and it shows additional settings that need to be configured.

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Emerson Ferreira
Sr Business Analyst
Avanade Brasil
+55 (081) 98886-9544
If my answer helped you? Mark as useful!
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RE: Data not reflecting in Browser Based Control Room

ramprasad.gajula — Wed, 16 Jun 2021 06:19:00 GMT

Hi Emerson,

Thank you for reply !

If possible, can you post additions setting septs here.

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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RE: Data not reflecting in Browser Based Control Room

ramprasad.gajula — Wed, 16 Jun 2021 06:22:00 GMT

Hi Bala,

I think the above steps wont help to resolve the queue data not reflecting issue in Blue Prism 07.

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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RE: Data not reflecting in Browser Based Control Room

bruce.liu — Fri, 18 Jun 2021 04:27:00 GMT

Hi Ram,

As I mentioned in another thread, you must now configure Authentication Server and then have your users synced up between Hub and Blue Prism. Do make sure you avoid the use of admin user in the process in case you need to "disconnect" the Authentication Server. Once this is done, check if your Hub user appears in Blue Prism under System > Security > Users. You will then need to assign permissions to your Hub user for relevant section of the screen in the same way as you would do for a native Blue Prism user. This can be done using System > Security > User Roles. For example, if access to Control Room is needed, you must assign Control Room role related permissions to the user.

The baseline is Hub does not have specific permissions controlling user access. It is all done via the permissions around the mapped users in Blue Prism.

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Bruce Liu
Senior Product Consultant, Professional Services
Blue Prism
Australia/Sydney
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RE: Data not reflecting in Browser Based Control Room

ramprasad.gajula — Fri, 18 Jun 2021 06:02:00 GMT

Hi Bruce,

Thank you for your reply!

Now queue data reflecting in web control room.

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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