topic Re: Control Room - Queue view - parts not visible & no update of "Time Remaining "/Pendings" in Product Forum

Control Room - Queue view - parts not visible & no update of "Time Remaining "/Pendings"

NicoleSchiller — Tue, 13 Feb 2024 07:54:12 GMT

Hi all,

since several month we are facing issues in control room. First issue is that the Queue view in the first part shows no update it seems to be frozen one time. You can´t see the actual remaining time or Pending work.

This issue might be a bigger one, so i decided to filter and view the Pendings in the footer.

BUT also the Footer has an issue. There you can´t see the pages or things you filtered see Screenshot it ist overlapped. Not all of my colleague have that issue. Does anybody know, if this is may be a special setting, because not everybody seems to have this issue. I tried to size it, but nothing really works.

Thanks for your support

Re: Control Room - Queue view - parts not visible & no update of "Time Remaining "/Pendings"

Mukeshh_k — Tue, 13 Feb 2024 11:42:13 GMT

Hi @NicoleSchiller - try changing below settings and hopefully it should work -

Go to shortcut of Blueprism
Right click > Properties
Select Compatibility tab > Change high DPI settings > check Override high DPI scaling behavior>Select system in the drop down.
Click on Apply and Ok.
Relaunch your Blueprism through the shortcut.

Snippets below:

Regards,

Mukesh

Re: Control Room - Queue view - parts not visible & no update of "Time Remaining "/Pendings"

Mukeshh_k — Tue, 13 Feb 2024 11:55:30 GMT

For this one - "Queue view in the first part shows no update it seems to be frozen one time. You can´t see the actual remaining time or Pending work" - I had no such issues - still I would recommend to hit refresh button on the top right corner -

Re: Control Room - Queue view - parts not visible & no update of "Time Remaining "/Pendings"

NicoleSchiller — Tue, 13 Feb 2024 12:25:33 GMT

Hi Mukesh, thank you so much for your responds. Sadly both doesn´t work. May be it is a general issue with BP V.7.1.1.

The settings had no influence on the footer and a refresh doesn´t change the stati of Pending etc.

Wish you a nice day an again big thanks for you help , even if it didn´t work. It was worth a try!! :-)!!!

Re: Control Room - Queue view - parts not visible & no update of "Time Remaining "/Pendings"

Mukeshh_k — Tue, 13 Feb 2024 13:00:53 GMT

Hi Nicole - If its worth raising a support ticket to Blueprism - They might be able to connect with you virtually and help you out -

How can I get help from Product Support? | Blue Prism Portal

What information to provide when logging a new Support ticket | Blue Prism Portal

Have a good day !

Regards,

Mukesh

Re: Control Room - Queue view - parts not visible & no update of "Time Remaining "/Pendings"

LeonardoSQueiroz — Wed, 14 Feb 2024 03:21:12 GMT

Hello Nicole,

Hello,

Check Gopal Bhaire's solution, it seems to be very similar to your problem.

https://community.blueprism.com/communities/community-home/digestviewer/viewthread?GroupId=103&MessageKey=14f7b5c4-4aab-49a6-8bbc-7715eeb8d0f8&CommunityKey=891bbd6b-b97a-418b-a7f5-475cdbcd9ca1&; tab=digestviewer&ReturnUrl=%2Fcommunities%2Fcommunity -home%2Fdigestviewer%3FCommunityKey%3D891bbd6b-b97a-418b-a7f5-475cdbcd9ca1

Regards,